Generating Consistent Outcomes – Servant Leadership Applied

If your organization or company has struggled to move beyond the mediocre results of past years then consider changing the way leadership is understood.  Consider Servant Leadership.
Researchers recognize two things are needed to consistently generate above average results.  They sound simple yet organizations wrestle against a flood of poor leadership models, performance pressures and flawed assumptions about workplace productivity that leave them struggling to produce anything but mundane results.

First, businesses and organizations need to learn how to generate high performing teams who feel alive and experience exhilarating meaning in work.  The fact is that when these two particular dynamics exist teams perform at sustained levels of output that consistently surpass the common benchmarks of productivity.[1]

Second, businesses need to accept the simple fact that happy people (those who embrace the highs and lows of life as learning opportunities) exhibit the kind of contribution, conviction, culture, commitment and confidence that not only propels performance forward at astonishing rates but also reduces the costs associated with sick days, lost productivity, employee sabotage, and turnover.[2]

The idea of psychological capital at work is gaining traction.  Why?  It produces measurable results across company metrics in every industry.  The fundamentals of personal happiness are nested in individual perspectives and choices. The organizational benefit of retaining people who hold these perspectives is a function of powerful and meaningful company culture.  The nature of an organization’s culture rests at the feet of its leaders.

When discussing leadership it is important to talk about the skills and styles that effect good communication between leaders and followers but skill sets and outcomes are not sufficient to understand what makes leaders effective. Limiting the understanding of leadership to skill sets and outcomes leaves a void in understanding that results in a distortion of leadership (like that identified by Lipman-Blumen) that cannot distinguish between good and poor leaders.  For example both Gandhi and Hitler influenced people and generated results. They are however worlds apart when one consider the long-term benefit to cost of their influence and outcomes.[3]

Clearly leadership must be exercised with a defined and transparent moral imperative. Leadership is not and cannot be exercised in a morally neutral way.[4] By transparent I mean that the moral imperative of leadership must be something capable of scrutiny. The idea of servant leadership lends itself to moral scrutiny in how it approaches power and outcomes. In servant leadership the “… imperative is to lead sacrificially for the sake of others.”[5] The transparency of a moral imperative makes it accessible to critique. This necessitates a the willingness on the part of a leader to listen to concerns and challenges and to take his or her development as a leader seriously.

Organizations that exhibit the psychological capital needed to sustain extraordinary performance are lead by men and women characterized as servant leaders.   So what is servant leadership?

The servant-leader is servant first . . . It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions. For such it will be a later choice to serve—after leadership is established. The leader- first and the servant- first are two extreme types. Between them there are shadings and blends that are part of the infinite variety of human nature. . . The difference manifests itself in the care taken by the servant- first to make sure that other people’s highest priority needs are being served.[6]

Servant leadership is an orientation to leadership that owns a transparent moral imperative, exercises personal awareness for the impact of behaviors, recognizes the contribution potential of employees and builds a culture characterized by modeling, mentoring, development, discipline and fun. Servant leadership engages the essential activities of vision, structure and benevolence in an accessible way to employees, board members, stakeholders and stockholders.  Servant leadership sees a long view versus a foreshortened quarterly view that produces a rate of return on a company’s pre-tax portfolio of over 20%.[7] To some leaders this level of performance sounds mythical.  However to men like Ken Melrose (former CEO of Toro) this level of performance is a given result of servant leadership.

What kinds of actions define servant leadership?  Servant leaders listen, they use power ethically and persuasion as the preferred model, they build ownership of decisions by ensuring participation of all employees; they practice foresight that sees a preferred future and the paths and obstacles to achieving it.  Servant leaders exercise adaptive leadership recognizing when problems are ill-defined solutions must be designed and not dictated – they conceptualize well.  Servant leaders regularly practice withdrawal in recharging their energy.  Finally servant leaders practice acceptance and empathy recognizing that employees want to engage, they want to believe in something larger than themselves and they want to commit.  A servant leader helps provide the culture needed to engender employee commitment.

Servant leadership has moved beyond an esoteric idea of something that may work better and has entered the critical world of theories that measurably perform better.  It is a concept and a way of thinking that needs to be both understood and employed in order to see superior performance.


[1] Jean Lipman-Blumen. The Allure of Toxic Leaders: Why We Follow Destructive Bosses and Corrupt Politicians and How We Can Survive Them (Oxford, UK: Oxford University Press, 2005), 221-22.

[2] Jessica Pryce-Jones. Happiness at Work: Maximizing Your Psychological Capital for Success (West Sussex, UK: Wiley-Blackwell, 2010), 2-26.

[3] Ronald Heifetz. Leadership Without Easy Answers (Cambridge, MA: Harvard University Press, 1994), 16-18. Heifetz discusses the power of values and the necessity for including values in the definition of leadership.

[4] Tony Baron. The Art of Servant Leadership (Tuscan, AZ: Wheatmark, 2010), 6.

[5] Ibid.

[6] Robert K. Greenleaf, The Servant as Leader (Indianapolis: Greenleaf Center for Servant Leadership, 1970, 1991), 7.

[7] Art Barter, CEO Datron Communications. “Datron’s Servant Leadership Journey – Success and Pitfalls” (San Diego, CA: Servant Leadership Winter Conference, February 1-3, 2011).

Three Critical Acts of Leadership

Why is the role of the leader important? Consider that all organizations depend on shared meanings and interpretations of reality to facilitate coordinated action. In dynamic Churches the definition of reality and call to shared action is the central role of the sermon. Equally important is how the leader carries him or herself relative to the core values of those who follow. In dynamic companies the definition of reality and call to shared action is often expressed in the communication of the president or CEO and his or her interactions with the employees and board relative to their core values.
For leaders who realize the power of shared meaning in an organization three things become essential:

• Leaders reframe situations demonstrating new perspectives that call others to action

• Leaders articulate and define what had previously remained implicit or unsaid

• Leaders consolidate or challenge prevailing wisdom to suggest new directions

The social upheaval in Tunisia and the mirrored unrest in Egypt in 2011 and the current unrest in Syria demonstrate the power of these three actions and suggest that whoever frames reality or meaning wins the day. This is why entrenched power brokers who hide behind their privilege and/or power to maintain position by force always loose regardless of the context either political, commercial or religious.

Leaders are the kind of people to whom others are drawn – not because of their personalities but because they have:

• a dream,

• a vision,

• a set of intentions,

• an agenda,

• a frame of reference.

This is important to see. New leaders in many organizations or social settings often seem to arise from obscurity to prominence just at the right time or the wrong time depending on where one stands relative to change. But obscurity is usually another way of describing a lack of attention. When power brokers do not listen, do not pay attention they often do not see the opportunity for change nor those who inspire change until the status quo is thoroughly shaken.

Healthy, innovative, vibrant organizations (or churches or countries) are those that provide permission to leaders to leaders reframe situations demonstrating new perspectives that call others to action; articulate and define what had previously remained implicit or unsaid and consolidate or challenge prevailing wisdom to suggest new directions.

The real test of leadership however isn’t in the revolution/change.  The real test of leadership is in how change is consolidated to a new reality that is in fact different than the prior reality.  Some revolutions simply exchange personalities and processes yet do little to bring about significant change.  The only change is in who now controls the power and the privilege.

Who are the leaders in your organization? Are they recognized or unseen? Are they empowered or marginalized? Are they granted permission or shown the door? Are leaders a threat to your organization or do the leaders of your organization tend to attract the truly gifted and engaged into a synergy of innovation and vibrant execution? If your organization’s leaders don’t another group of leaders will.

Mentoring Leverages the Power of Relationships and Experience

Developing talent is a de facto management activity.  Managers who fail to recognize that their daily interactions with their employees either develops or marginalizes employee talent are habitually represented in mediocre or failing performance.
Conversely managers who have mastered the skill of developing talent are identifiable in their continuous strong results.

The relational skills, approaches and perspectives high performing managers utilize to improve performance recognizes high performers and transitions low performers either toward greater productivity or out of the company.  Whether these skills are employed intentionally or intuitively they can be described as mentoring.

Mentoring is often popularly viewed as a monolithic activity. However, research indicates that highly effective managers utilize a composite of combined skills and interactions to develop employees in career and personal (psychosocial) feedback. In a multi-generational workforce mentoring offers a powerful tool for the convergence of existing and emerging talent.

Leveraging mentoring within an organization allows the organization to:

  • Leverage knowledge within short time constraints typical of many competitive environments
  • Acculturate new employees quickly and “cross-culturate” older and younger employees to generate new energy and engagement
  • Reinforce a positive organizational culture
  • Connect multiple generations into more effective work teams – an important competitive advantage in today’s multigenerational workforce

Initiating a mentoring approach in a company does not require large capital expenditures or lengthy training periods.  Creating a mentoring environment first requires that key leaders exercise the self-awareness needed to define their most effective contribution and investment in emerging leaders. Mentoring consists of at least twelve discrete functions including:

Career Functions Psychosocial functions
Coaching Discipline
Training Role Modeling
Sponsorship Acceptance & confirmation
Protection Counseling
Exposure & Visibility Friendship
Challenging Assignments Spiritual guide

Experienced leaders do not need to be competent in all twelve mentoring functions – they do need to know what functions they are best suited to employ in developing others.

The power of mentoring is that it recognizes that that learning is a career-long process.  Much of what is associated with effective leadership cannot be fully engaged in a classroom setting.  One must actually lead to learn what leadership is and how the tools of leadership (e.g., communication, vision, decision making, structure, care for others, emotional awareness in personal interactions, commitment to learning, appreciation of functions outside one’s expertise and situational awareness) are expressed effectively.

Creating a mentoring environment does not require a commitment to coordinate mentoring efforts through existing talent development processes or other management communication lines.  This helps if the culture of the organization supports mentoring efforts.  However, even where organizational structures fail to support mentoring effective leaders can employ mentoring as a means of leading change and improving performance.

Creating a mentoring environment is a powerful way to be deliberate about corporate culture and how it can enhance competitive advantage.  Where mentoring is viewed as a corporate activity organizational learning can be accelerated.  It is this learning culture that provides a competitive advantage because it continually allows and encourages emerging leaders to question the status quo by looking at new horizons.  Innovation is rarely a reactive activity (with reference to what may be wrong with the organization) it is a proactive activity in seeing the ways an organization can address needs no one else has seen.  This does not mean that innovation is blind to reality – rather it is brutally clear on one hand and refreshingly transparent on the other.

Most likely your organization already has mentors working in it.  Look around, identify these mentors and encourage their work.  Let them set the pace for influencing a mentoring culture.  Often this move is much more effective than determining that mentoring needs to occur and implementing a program to make it happen.  Programs work as company-wide initiatives in my experience only when they hitchhike on the skills of those already engaged in developing the next layer of leaders. Where this is not happening the chances are leaders are far too insecure to engage mentoring.  If this is the case then a completely different set of challenges needs to be addressed.

Figuring Out How the Missional Church Works

Defining the Context of Missional Work

“It is odd,” the pastor noted, “that your company is investing time in a concept that will make your company obsolete.”  “You are stuck” he continued, “in a consumerist perspective and model of the church and so I wonder why you are here.  In light of the radical changes happening in the church the chairs you manufacture will no longer be needed.”

This was a leader of a movement of congregations known to take seriously a missional approach to its ecclesiology.  The affiliation of congregations he represents are Christocentric rather than ecclesiocentric in their practice (defined below) and are on the cutting edge of the thinking about being a missional congregation.  The shift in perspective from ecclesiocentric to Christocentric view of mission has focused them on the working of missio Dei (God’s mission) in all their community. Yet for all the vibrancy exhibited in their fledgling movement they exhibit remnants of a historical and local myopia.

My surprise at the statement emanated from the fact we met in a gathering sponsored by the several companies that work primarily with churches across the United States and who have partnered together to leverage each others’ strengths.  In our case we manufacture sanctuary seating serving both a domestic and global market.  Sitting where we do at the nexus of commerce and the church we all enjoy a fascinating perspective of the church in action.  The network of companies that sponsored these particular meetings represent men and women of deep conviction about the relevance and vibrancy of the local church.  Because we have a trans-local perspective of the church we see the need to bring together pastors and consultants from across the United States to share their insights and experience in leading missional congregations and to interact with some of the leading authors writing on the concept of the missional church.

This leader was personally oblivious to the background and stories of the men and women sponsoring the context of these meetings. He seemed at first ready to dismiss us all as antiquarian dinosaurs of a dynasty that has long outlived its usefulness. I could not help but recall the painful rebuke I once received from a more mature saint I had similarly dismissed in my radical youth, “Ray,” Sue noted, “before you write off the church that birthed you in faith you should consider that you operate as you do on both its resources and more importantly its heritage.  You should review the admonition of Hebrews 13:7 to remember the leaders of the past and to imitate the outcome of their faith.  You act as though you are the first to discover the dynamic of walking in faith.”

The corrective hurt then, now I am thankful for the broadened perspective that Sue and her husband Chuck helped me grasp.  Both were educated at Wheaton, they were active in the church, they were dynamic in their faith and Chuck was an engineer who introduced me to a much deeper spiritual formation and spiritual disciplines than I had known up to that point.

I love the conversation and the vibrancy that exudes from congregations wrestling with what it means to be the church in mission.  The conversation is important and the change (read repentance) it brings to how local congregations see themselves relative to their community is critically important. The conversation I had with this radical leader is also important. Three things hit me as I thought about the conversation I had that night over diner with this leader.

The Stumbling Stone of Western Dualism

Today’s missional reflection needs to reflect on its own historicity and the ongoing problem of dualism in western thought.  Jeff Van Duzer’s recent interview in Christianity Today titled “The Meaning of Business” addressed the one of the stumbling stones of our inherent dualism.  Moll writes:

Despite many books and conferences in the past decade that frame business as a divine calling, churches still wonder how best to support the businesspeople in their midst, many of whom feel demeaned for not doing “real” ministry.[1]

How is it that a concept that focuses rightly on the concept of communitas still exhibits the contradiction of treating business people as second class believers or reducing them pejoratively to mere consumers of faith?[2] Practitioners of missional ecclesiology still wrestle with ways to differentiate their understanding from those perspectives and views that represent the entropy of the church in the west.  Clearly the church in the west faces a crisis of identity theologically and institutionally. So I do not dismiss the need to rethink the church’s relationship with its context or to its theological assumptions.

However to relegate business people to second class believers is simply a result of inherent cultural dualism rather than a result of critical theological reflection. So what is dualism?  When it is used in reference to the human mind then it means that there is more to existence than mere materialism.  In this meaning of the word there is no particular problem.  In fact the scriptures clearly argue that a spiritual dimension is part of our material universe.  The problem arises in the nuances of how the relationship between the material and spiritual aspects of our existence relate.  Is the material world de facto evil?  In some traditions this seems to be the case.  This sets up an impossible tension that often works to diminish the impact of the gospel or the scope of God’s mission (missio Dei). Should the church only be concerned with the spiritual well being of others? Do we discount the social, environmental and economic forces that make up our existence and that contribute to oppression, imprisonment and misunderstanding?

Our theological traditions in the west are deeply influenced by Plato the Greek philosopher whose schematic of form and substance was utilized by the early church.  The problem is that Plato’s love of pure disembodied form runs counter to the creative activity of God and God’s pronouncement that creation was good.  When our current thinking uncritically adopts a dualistic perspective that assumes all material issues are either evil or less holy than what we consider spiritual issues the kind of tension cited by Van Duzer in Moll’s interview emerge. The point is that it is important to allow the scriptures to challenge our deepest assumptions rather than proof text our way to affirming our own cultural assumptions. Herein also the problem of historicity pops up.  We are not always conscious of the distance between ourselves and the authors of the scriptures. We are not always conscious of the impact our cultural social upbringing has on how we read the biblical texts. If we do not exercise a rigorous hermeneutic then we run the risk of creating a different gospel – one that is truncated between the physical and the spiritual rather than holistic.  A truncated gospel becomes biblically unrecognizable at best and at worst it becomes a contradiction to the mission of God.  In all fairness the reverse is also true.  If one spends their time working for social justice without the power of the redeeming and transforming work of Christ then a different kind of truncation occurs – it is also a distortion and one that would benefit from the holistic approach modeled by Christ.

The Blind Spot of an Ecclesiocentric Hermeneutic of Mission

Today’s missional thinking needs to be encouraged in its pursuit of a hermeneutic that pursues a Christocentric versus ecclesiocentric approach to mission (i.e., a pursuit of fresh theological reflection).  What do I mean by a Christocentric view of mission?  By this I mean that the confession that Jesus is Lord becomes the center of the life of the church. When lived out this confession does not recognize a distinction between secular and sacred realms as become evident in a dualistic approach to thinking. If Jesus is Lord of all that I do then work as well as worship is the context of God’s mission.  How deeply does the dualism I discussed above impact the way we think about church?  Consider the ramifications of starting the definition of mission with the church (i.e., an ecclesiocentric perspective of mission). If mission starts with the church then people tend to experience God as a church-based deity disconnected from the public realm.  God and faith become relegated to private life and offer nothing of substance to the public domain.

If faith is merely a private matter then it runs counter intuitive to the incarnation.  If faith is merely a private matter how does its expression correspond to the mission of God?  It does not correspond well. When the focus of the church’s mission is to create uniquely spiritual or separate contexts in which people express their faith then the church’s missional impulse is divorced from the incarnational model demonstrated by Christ and simply becomes an attempt to separate the sacred from the secular – this is an easy trap to fall into when one starts their definition of mission with the church (i.e., an ecclesiocentric model). In my discussion with my pastor friend I experience the remnants of an ecclesiocentric hermeneutic of mission when he expressed total shock at my statement that our executive team had devoted hours to discussing how we could appropriately and effectively demonstrate live out our commitment to Christ among our employees, vendors, partners and customers.  But why is this shocking?  Believers committed to Jesus as Lord live out their faith and missionary calling in all aspects of their lives. However where an ecclesiocentric perspective of mission is normative then such activities are demoted to second place in comparison with the activities that occur in the institution of the church.  Why diminish any aspect of incarnational ministry?  Why not celebrate all aspects of incarnational ministry?

My own pastor once taught a fabulous sermon on spiritual gifts. I made special note however that the only application of spiritual gifts he mentioned revolved around volunteering in the ministries housed on the campus or sponsored by the congregation in homes.  After the sermon I noted how encouraged I was with the content and that I had been challenged to rethink the use of Christ’s gifts in me. However I said, “Dennis, clear Wednesday for me.  I need you to be with me from 6:00 AM to about 8:30 PM. Will you do this?”   Dennis agreed to clear his day because of our great respect for one another and the fact he could see I had something unique in mind. “Meet me at the train station at 6:00, I will be in the front car” I said.  We parted until Wednesday.

When we met on the train car I explained that I wanted Dennis to see what my day was like.  My daily commute was an hour and a half to work one way to a company in which I served as Vice President of Administration.  During our day together Dennis sat in on our executive planning session, observed me coaching management staff, answering a deluge of emails, and even firing an employee.  One of my managers even collapsed into my arms in grief and Dennis watched me pray for her (it was her first day at work since her husband had died of a heart attack). Other than the rather dramatic encounter with the manager the day was a normal day for me.  On our way back home after a ten hour day I asked Dennis two questions.  “Dennis I asked you to come with me today to ask you two questions.  First, what part of my day was not ministry in your mind?  Second, you see what my daily commute is like.  We won’t get home until 8:30 PM, when do I have time to come by the church office and volunteer?”

There was no question about my commitment to Jesus as Lord.  There was no question about my support of the church financially, emotionally and spiritually.  But in what Dennis described on the Sunday he taught on spiritual gifts there was no sense of authentication or acceptance of the kind of schedule and impact an executive or professional like myself had on the community in which I worked.  I participated in Sunday morning worship as a point of refreshment and encouragement as much as I participated as an expression of giftedness. Were people like myself to be reduced to mere consumer status who are simply required to pay to play?  Or is there a well of wisdom extant in many congregations that pastors simply have not yet learned to draw on?  Dennis by the way jumped on the conversation with his usual creative and energetic pursuit of learning.  Dennis and I share in ministry it is a partnership.  We enrich each other, encourage each other, pray for each other and find that the contexts in which God has called us to work offer a rich insight into the fullness of God’s mission in the world.

However, among some leaders an ecclesiocentric perspective of mission remains a significant blind spot.  Pastoral leaders who are burned out, bummed out and tired of the machine that consumes them have two significant challenges in front of them.  The first is to refocus on why they are believers in Jesus Christ.  Jesus called this a summons to return to one’s first love (Revelation 2:4, 5).  Recalibrate activity not around the demands of the institution but the risen Christ.  The second is only possible as the first occurs: reinvigorate the adaptive work that summons others to true communitas together.

Heifetz and Laurie argue that adaptive work is required when “…our deeply held beliefs are challenged, when the values that made us successful become less relevant, and when legitimate yet competing perspectives emerge.”[3] This certainly describes the position many congregations find themselves. Effective pastoral leadership in the kind of rapidly changing social environment we find ourselves in leads people through the distress of adaptive work i.e., leading them toward change when they don’t want to change.  This requires that pastoral leaders break from the pattern of leadership in the form of solution or answer giving to shift the locus of responsibility for problem solving to the congregation. (cf., Acts 6 for a model of this).  This represents a significant shift in how pastors view themselves as leaders. It moves pastoral leadership from being the center of the life of the church to a position that works to equip the ministry of the church.  In some traditions (new ones as well as older ones) this represents a great leap of change. Leading adaptive work involves: the ability to view patterns, identification of the adaptive challenge, regulating distress, maintaining disciplined attention, giving the work of ministry back to people and protecting the voices of leadership from below.  These activities redefine how the traditional pastoral role is often defined but it seems to line up to the expectations outlined in the bible for leaders (e.g., Ephesians 4: 12-16).

The Shallowness of a Limited Historical Horizon

Today’s missional reflection needs a dose of historical perspective. The emergence of missional thinking and the struggle with how to describe the church as a missional entity is a predictable continuation of the reformation’s understanding of ecclesia semper reformans, semper reformanda (the church is always reformed and always reforming).  My friend in the discussion I cite at the beginning of this paper seemed to view missional activity in what I term missio intermitto (i.e., the idea that the mission of God is sometimes on again off again depending on the theological purity as viewed by the latest attempt to recapture the vibrancy of the early church).  While apparently true at the level of particular and local experience the historical intervention of God in the affairs of human kind is far less subjective.  The case in point is Elijah who upon complaining of the absence of vibrant vital prophetic activity in the nation of Israel was reminded that seven thousand others had not compromised their faith in light of the prevailing cultural view of Baal worship (1 Kings 19:18).

Today’s conversation on the missional church is needed, it is promising, and it is pregnant with potential for true reformation of the church.  But, it is not new.  It is a continuation of the work that commenced in the Garden, was exhibited and focused on Christ and continues to today.  As Mark so pointedly infers in his gospel “The beginning of the good news of Jesus Christ, the son of God” recognizes a continuation and that continuation is the ministry of Christ reflected in the church. (Mark 1:1)

Alan Hirsch is fond of reminding us that the discussion around the missional church is really a summons to things forgotten, things that have been lost to experience but have always been a vital and vibrant part of the outworking of the church of Christ.  Why is this important?  History has so much to teach us – things to emulate and things to avoid.  The conversation God has with human kind is always a fiercely honest one – one that reveals the majestic as well as the disappointing.   The current conversation is no different and we do well to remain students as well as teachers in the midst of the conversation.  If we fail to retain a long historical horizon (i.e., to pay attention to the lessons of history) we walk with one eye shut and the other dim. We stand on the shoulders of others, we should leverage that perspective.

Engage the Fierce Conversation

By the time my pastor friend and I had completed our conversation we felt a mutual sense of respect and curiosity about how the mission of God was unfolding in front of us.  This result was not by accident.  Author Susan Scott identifies the qualities of conversation needed to get to the kind of understanding my friend and I began to enjoy, she calls it fierce conversation.  She describes it this way:

…robust, intense, strong, powerful, passionate, eager, unbridled, uncurbed, untamed.  In its simplest form, a fierce conversation is one in which we come out from behind ourselves into the conversation and make it real.[4]

True progress toward the adoption of a missional perspective (a Christocentric view of mission) and its practical implications on the way we live as the church is limited only to the extent we fail to engage the conversation.  But engaging the conversation requires that we master the courage to interrogate our present reality, come out from behind ourselves to make the conversation real, be engaged now and prepared to be nowhere else, demonstrate a willingness to tackle the toughest challenges, obey our instincts (the nudges of the Holy Spirit) and take responsibility for our own emotional wake.  Too many pastors and too many business professionals have disengaged the conversation under tidy rationale and accusatory conclusions.  I like the summons of the hymn that still resonates in my soul from the days of my childhood.  It is my prayer for the present for both men and women called and gifted by the grace of God;

Rise up oh men of God! Have done with lesser things;
Give heart and soul and mind and strength to serve the King of kings.
Rise up oh men of God! His kingdom tarries long;
Bring in the day of brotherhood, and end the night of wrong.[5]


[1] Jeff Van Duzer and Rob Moll, “The Meaning of Business” (Christianity Today, January 2011. Source http://www.christianitytoday.com/ct/2011/january/21.24.html; accessed, 16 January 2011).

[2] Communitas can be differentiated between three types of social interaction (a) existential – a transient personal experience of togetherness as is often the catalytic event the draws people into the exploration of relationship with Christ; (b) normative – group experience organized into a permanent social system as that which grows up around missional communities committed to Jesus as Lord and (c) ideological – any number of utopian social models as seen in various attempts by groups of disciples who experiment with the meaning of koinonia as part of normative discipleship.

[3] Ronald A. Heifetz and Donald L. Laurie. “The Work of Leadership.” Harvard Business Review, December 2001,6.

[4] Susan Scott. Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time (New York, NY: Berkley Books, 2004), 7.

[5] William Henry Walter (1825-93).

You Did Sign Up for This – It’s Called Leadership

The Effectiveness Lament

Leadership complexity“I did not sign up for this.” The “this” in the sentence refers to the work involved in attempting to hobble together the seemingly mutually contradictory demands of loving the community, caring for the hurting, discipling the responsive and complying with tax, zoning and employee regulations.  “I just wanted to communicate to my city about the power and goodness of God.”

I call this the effectiveness lament.  Every pastor I know who launches into ministry with the objective of being a vital, authentic and missional church has ultimately reached a zenith in their travels in which they feel that the gravitational pull toward tradition and distraction becomes wearying. The congregation started by my friend Doug emerged from an evening discussion with friends around a coffee table. The gist of the conversation was frustration and disgust with the traditional concept of church.  They committed themselves to be something different, to be involved in a missional thrust in their community that resulted in true discipleship and they succeeded at this.  They began to see lives in their community transformed, they experienced what social researchers and theologians call communitas.

Communitas is a term used to describe both the unique character of the church’s experience of living together and the aspects of that shared experience.  As Hirsch outlines it communitas describes the

…dynamics of the Christian community inspired to overcome their instincts to “huddle and cuddle,” and instead to form themselves around a common mission that calls them onto a dangerous journey to unknown places, a mission that calls to the church to shake off its collective securities and to plunge into a world of action.[1]

Communitas can be differentiated between three types of social interaction (a) existential – a transient personal experience of togetherness as is often the catalytic event the draws people into the exploration of relationship with Christ; (b) normative – group experience organized into a permanent social system as that which grows up around missional communities committed to Jesus as Lord and (c) ideological – any number of utopian social models as seen in various attempts by groups of disciples who experiment with the meaning of koinonia as part of normative discipleship.

Communitas opened a flood gate

Doug and the team he worked with began to see people liberated from psychological/spiritual prisons they saw people physically healed and powerfully transformed.  Communitas lead to an outbreak of grace in hundreds of social networks that all wanted to converge with the epicenter to share what they had experienced and to find some explanation for their experience.  The way things took shape looked more and more like an apostolic movement.  By this I mean that the perspective, energy, impulse and outcomes surrounding these emerging social networks were more and more characterized in the attributes of the church i.e., (one, holy, catholic, apostolic).

I visited Doug shortly after his congregation had doubled in a weekend from 400 to 800 people.  The air around the neighborhood was electric (the congregation had bought an entire block of houses to facilitate the need for office space, single mom housing and child care).  The church did not displace their neighbors they became integrated in the neighborhood.  But as Doug and I walked out of the reception area to go to his office he paused went back in and asked the receptionist where his office was.  I thought he was joking…he acted like he had been clubbed on the head.  It was no joke, exponential impact lead to exponential chaos – Doug could not keep up with the changes.

Communitas is Contagious – Eventually

My own experience in pastoral ministry mirrored aspects of my friend’s.  I left my staff position to assume the reigns of a dying congregation with the goal of finding like minded people who wanted something other than church as usual. A dying congregation meant that I simply could not fail. You can’t kill a dead church.  I wanted to know what a church could really be in a community if it was unshackled from the weight of dead tradition and needless bureaucracy.  It did not take me long to suffer frustration. The board of the congregation had been reduced to fretting over how to pay the electric bill and apologetics for why I could not be paid.  When they weren’t decrying the failing finances they engaged in querying how I would grow the congregation and why I did not focus on salvaging their youth. In desperation for change one night, I crammed them all in my station wagon and drove them to a neighborhood.  “What do you see?” I asked.

They answered with the obvious, “I see houses” one said.  “I see a house that is poorly maintained” another replied.  “I don’t get it” another said while the rest grunted approvingly at this not so subtle statement about wasting precious meeting time.  “That woman with the stroller there, what do you see?”  I pressed again.  Finally one ventured, “I think she is single and hurting.”  In an “aha” moment a voice from the back of the station wagon suggested, “I see a single mom who has no hope, who needs to know that God knows her.  We can make a difference for her and her children by loving them – by demonstrating how much God loves them.”  This finally unleashed a torrent of new ways of “seeing” our community.

After several more stops we returned to the building and spent time talking and praying about the kind of church we wanted to be.  In a moment of refreshing and unguarded transparency they all admitted that they were tired of business as usual, they found the church irrelevant to their daily experience and they were bored with Christianity as they knew it. We had our own coffee table discussion.  The result?  We began to act like the church, to love our neighbors, to engage in honest conversation (versus religiously correct conversation) we grew into a new intimacy with Christ.  Like my friend Doug’s experience we saw the same powerful change in people and simultaneous contagion begin to manifest in dozens of social networks.  We began to enjoy communitas together.  We saw God working in our community in new ways.  We engaged a relationship with Jesus as Lord in a way that began to impact every aspect of our lives.

Radical Breakthroughs Happen Slowly Over Time

We went for several years blissful, manageable spiritual and numeric addition occurred.  Then one September the numbers of people who showed up on Sundays more than doubled and before long I was as disoriented as Doug had been.  I felt that we had lost control of the warm, authentic, intimate, organic congregation we had become.  Yet, everyone who now showed up as strangers to me had a rich personal connection somewhere among the people in the congregation I knew well.  We were also in the midst of exponential chaos that seemed engendered by communitas.

I had wanted to grow a large church but I wanted to do it while also avoiding the chaos of rapid expansion I had seen Doug endure.  I wanted nice authentic (read, controlled) community.  I began to realize the oxymoron involved in combining “controlled” and “organic”.  There is no such thing as controlling the organic nature of the church…one can warp, twist, injure, starve, sicken or nourish, nurture and enjoy the organic nature of the church.  The church once unlocked in its fullest DNA is unpredictable, irrepressible and transformational. It jumps across social and cultural boundaries.  It cannot be domesticated by systems and structures instead it will grow around and through systems and structures transforming them and re-purposing them.

I found the lament of effectiveness flowing from my own mouth, “God, I did not sign up for this….”  My time faced demands I had no idea existed before.  The city had noticed we existed and I was faced with zoning hearings, police visitations over decibel levels emanating from the youth who gathered each week to share their experience with Christ and traffic flow patterns that had begun to choke the driveways of our neighbors. Some of my peers in the pastoral community became hostile and distant.  New demands sprung up on our systems with regard to discipleship, financial management, staffing, volunteer training, facilities management, insurance, employment records, risk management assessments, property transactions and background checks. Some of the people who had joined the congregation complained at my lack of pastoral skill while others simultaneously declared me to be the best pastor they had ever seen.  Some loved the worship services while others complained at the lack of traditional services.  I sat staring out my office window one day feeling like a prisoner and longing for the simple days we sat in the station wagon together seeing the community with new eyes.  How in the world could I get back to that day when the whole thing now felt so out of control?

Inescapable Complexity in Organic Growth

In light of all that is being written about the missional church, the simple church, the organic church etcetera it seems that one thing is consistently overlooked – something that should be as obvious as our own existence.  Organisms don’t develop from complexity to simplicity but from simplicity to complexity.  The transition I needed the day I sat in my office was not an escape from complexity but a reconnection with the DNA that drove the changes I was seeing.  If the missional church movement is an attempt to escape complexity of social interaction and especially the exponential complexity inherent in large numbers of people being together in the same place then it will die a deserved death of irrelevance like so many other concepts.

That day in the office I began to reflect on one of Jesus’ more peculiar miracles, the feeding of the five thousand.  The event is a great one to introduce the challenges inherent in leading a missional church. Recall, that a crowd (invaders in the communitas the disciples enjoyed with Jesus) had gathered drawn by the fact that they had seen the signs that Jesus performed on the sick.  Jesus characteristically “…seeing that a great multitude was coming to Him….”[2] engaged Philip in a mentoring moment according to John’s record.  “Where are we to buy bread, that these may eat?” Jesus asks.[3] The complexity of the need and the logistics to meet the need obviously concerned the apostles who may have been more than a little taken aback that Jesus seemed to place the responsibility for addressing the need squarely at their feet.  In case the reflection of John is not clear enough on this point, Luke’s record makes it crystal clear.  When the apostles suggested that people be sent away to find food Jesus said, “You give them something to eat!”[4]

As I reflected on the event I found Jesus’ words remarkably contemporary and disturbing.  I wanted to disengage from the complexity I faced because missio Dei was happening around me.  I was seeing the signs that Jesus performed on the broken, the sick, the isolated, the successful and the downcast.  A crowed had invaded our communitas and I wanted Jesus to dismiss them.  Jesus wanted me to assimilate them into communitas.  The very complexity I wanted to avoid Jesus was asking me to embrace as a way to draw more people into communitas.

Embrace a New Definition of Capacity

I was struck by the extreme differential between my capacity and God’s.  My capacity was the small group I had grown to love and share life with.  God’s capacity was to love the whole world. I was rapidly moving to an “us four no more” focus that sought to isolate my closest friendships from those challenges and complexities introduced by strangers or outsiders. I wanted control over who, when, how and where complexity entered my life. I possess a limited capacity defined by my own abilities, time and resource.  This is the essence of what missional church writers call a traditional or an attractional church. When we rely on our own capacity or comfort to define what a faith community looks like toxicity is de facto loaded into relationships. Writing on what it means to be a missional congregation Hirsch makes a similar observation:

As we shall see, structures are absolutely necessary for cooperative human interaction as well as maintaining some form of coherent social patterns.  However, it seems that over time the increasingly impersonal structures of the institution assume roles, responsibilities and authority that legitimately belong to the whole people of God in their local and grassroots expressions.  It is at this point that things tend to go awry.[5]

This tendency for things to go awry or become toxic is evident in three successive encounters between the apostles and Jesus in events recorded by Luke just after the feeding of the five thousand.[6]

The first event is an argument over who would be the greatest.  Jesus reinforces the reality that the focus in communitas is on responsiveness not position or power.  The illustration of the child contrasts sophistication and superiority (adopting an attitude of condescension toward others) with response and engagement.  Capacity cannot be enlarged if one’s pursuit is the power to control or dominate.  Capacity is released when complexity is embraced with responsive curiosity that asks questions previously either unasked or unpermitted. Until leaders embrace the perspective of play and characteristic engagement of children capacity remains consistently limited.

The second encounter was the unnamed disciple rebuked by the apostles for casting out demons because he was not part of the communitas of the apostles proper. Jesus made clear that the criterion of communitas is relationship not parochialism.  Capacity cannot be enlarged if room is not made within the leadership circle for new people who demonstrate an intimacy with Christ.  Capacity is limited when entrance into leadership is restricted to a false criterion limited by personal connections to the familiar rather than to Christ.  The central criterion is demonstrated intimacy with Christ as Lord not demonstrated connections with the right group or power structure.

The third encounter emerges from the rejection suffered by the apostles at the hands of a Samaritan village.  The apostles wanted to call fire out of heaven to consume those who had openly resisted them. Jesus made clear that the agenda of communitas was liberation not destruction. Capacity is never enlarged when the focus is how we are personally received. If leaders look more to their own feelings of rejection (the need to be right) rather than the need for reconciliation then capacity for what God is doing is constricted to the point a congregation becomes toxic rather than redeeming.

A Metamorphosis not a Destination

A capacity for dealing with complexity (the condition of being made up of many interrelated parts) is imperative to being a missional church.  Yet this capacity to being the missional church is reduced when one possesses a misaligned focus, a poorly defined criterion and a faulty agenda.  It is impossible to fathom engaging the complexity resulting from the works of Christ when one is more concerned; (1) with their role in the plan rather than knowing Christ in a more intimate way; (2) with who is like them and therefore in or out rather than seeing others relating to Christ as lord and (3) why outsiders should be judged and condemned instead of seeing what God is doing to liberate them.

For leaders who do pursue the concept of being a missional church two things seem unavoidable.  First they enter an engagement with the living Christ that irreversibly alters how they see the church and the community around them. Second, they enter a relationship with Christ characterized by exquisite transparency – the awareness of God’s penetrating gaze that simultaneously judges sin and frees the guilty.  Being a missional church is not a destination, it is a metamorphosis engaged by living a life style of repentance and discovery.


[1] Alan Hirsch. The Forgotten Ways: Reactivating the Missional Church (Grand Rapids, MI: Brazos Press, 2006), 277.

[2] John 6:5 (NASV)

[3] John 6:6 (NASV)

[4] Luke 9:13 (NASV)

[5] Hirsch 2006, 23.

[6] Luke 9: 46-56 (NASV)

You Did Sign Up for This – It's Called Leadership

The Effectiveness Lament

Leadership complexity“I did not sign up for this.” The “this” in the sentence refers to the work involved in attempting to hobble together the seemingly mutually contradictory demands of loving the community, caring for the hurting, discipling the responsive and complying with tax, zoning and employee regulations.  “I just wanted to communicate to my city about the power and goodness of God.”
I call this the effectiveness lament.  Every pastor I know who launches into ministry with the objective of being a vital, authentic and missional church has ultimately reached a zenith in their travels in which they feel that the gravitational pull toward tradition and distraction becomes wearying. The congregation started by my friend Doug emerged from an evening discussion with friends around a coffee table. The gist of the conversation was frustration and disgust with the traditional concept of church.  They committed themselves to be something different, to be involved in a missional thrust in their community that resulted in true discipleship and they succeeded at this.  They began to see lives in their community transformed, they experienced what social researchers and theologians call communitas.
Communitas is a term used to describe both the unique character of the church’s experience of living together and the aspects of that shared experience.  As Hirsch outlines it communitas describes the

…dynamics of the Christian community inspired to overcome their instincts to “huddle and cuddle,” and instead to form themselves around a common mission that calls them onto a dangerous journey to unknown places, a mission that calls to the church to shake off its collective securities and to plunge into a world of action.[1]

Communitas can be differentiated between three types of social interaction (a) existential – a transient personal experience of togetherness as is often the catalytic event the draws people into the exploration of relationship with Christ; (b) normative – group experience organized into a permanent social system as that which grows up around missional communities committed to Jesus as Lord and (c) ideological – any number of utopian social models as seen in various attempts by groups of disciples who experiment with the meaning of koinonia as part of normative discipleship.

Communitas opened a flood gate

Doug and the team he worked with began to see people liberated from psychological/spiritual prisons they saw people physically healed and powerfully transformed.  Communitas lead to an outbreak of grace in hundreds of social networks that all wanted to converge with the epicenter to share what they had experienced and to find some explanation for their experience.  The way things took shape looked more and more like an apostolic movement.  By this I mean that the perspective, energy, impulse and outcomes surrounding these emerging social networks were more and more characterized in the attributes of the church i.e., (one, holy, catholic, apostolic).
I visited Doug shortly after his congregation had doubled in a weekend from 400 to 800 people.  The air around the neighborhood was electric (the congregation had bought an entire block of houses to facilitate the need for office space, single mom housing and child care).  The church did not displace their neighbors they became integrated in the neighborhood.  But as Doug and I walked out of the reception area to go to his office he paused went back in and asked the receptionist where his office was.  I thought he was joking…he acted like he had been clubbed on the head.  It was no joke, exponential impact lead to exponential chaos – Doug could not keep up with the changes.

Communitas is Contagious – Eventually

My own experience in pastoral ministry mirrored aspects of my friend’s.  I left my staff position to assume the reigns of a dying congregation with the goal of finding like minded people who wanted something other than church as usual. A dying congregation meant that I simply could not fail. You can’t kill a dead church.  I wanted to know what a church could really be in a community if it was unshackled from the weight of dead tradition and needless bureaucracy.  It did not take me long to suffer frustration. The board of the congregation had been reduced to fretting over how to pay the electric bill and apologetics for why I could not be paid.  When they weren’t decrying the failing finances they engaged in querying how I would grow the congregation and why I did not focus on salvaging their youth. In desperation for change one night, I crammed them all in my station wagon and drove them to a neighborhood.  “What do you see?” I asked.
They answered with the obvious, “I see houses” one said.  “I see a house that is poorly maintained” another replied.  “I don’t get it” another said while the rest grunted approvingly at this not so subtle statement about wasting precious meeting time.  “That woman with the stroller there, what do you see?”  I pressed again.  Finally one ventured, “I think she is single and hurting.”  In an “aha” moment a voice from the back of the station wagon suggested, “I see a single mom who has no hope, who needs to know that God knows her.  We can make a difference for her and her children by loving them – by demonstrating how much God loves them.”  This finally unleashed a torrent of new ways of “seeing” our community.
After several more stops we returned to the building and spent time talking and praying about the kind of church we wanted to be.  In a moment of refreshing and unguarded transparency they all admitted that they were tired of business as usual, they found the church irrelevant to their daily experience and they were bored with Christianity as they knew it. We had our own coffee table discussion.  The result?  We began to act like the church, to love our neighbors, to engage in honest conversation (versus religiously correct conversation) we grew into a new intimacy with Christ.  Like my friend Doug’s experience we saw the same powerful change in people and simultaneous contagion begin to manifest in dozens of social networks.  We began to enjoy communitas together.  We saw God working in our community in new ways.  We engaged a relationship with Jesus as Lord in a way that began to impact every aspect of our lives.

Radical Breakthroughs Happen Slowly Over Time

We went for several years blissful, manageable spiritual and numeric addition occurred.  Then one September the numbers of people who showed up on Sundays more than doubled and before long I was as disoriented as Doug had been.  I felt that we had lost control of the warm, authentic, intimate, organic congregation we had become.  Yet, everyone who now showed up as strangers to me had a rich personal connection somewhere among the people in the congregation I knew well.  We were also in the midst of exponential chaos that seemed engendered by communitas.
I had wanted to grow a large church but I wanted to do it while also avoiding the chaos of rapid expansion I had seen Doug endure.  I wanted nice authentic (read, controlled) community.  I began to realize the oxymoron involved in combining “controlled” and “organic”.  There is no such thing as controlling the organic nature of the church…one can warp, twist, injure, starve, sicken or nourish, nurture and enjoy the organic nature of the church.  The church once unlocked in its fullest DNA is unpredictable, irrepressible and transformational. It jumps across social and cultural boundaries.  It cannot be domesticated by systems and structures instead it will grow around and through systems and structures transforming them and re-purposing them.
I found the lament of effectiveness flowing from my own mouth, “God, I did not sign up for this….”  My time faced demands I had no idea existed before.  The city had noticed we existed and I was faced with zoning hearings, police visitations over decibel levels emanating from the youth who gathered each week to share their experience with Christ and traffic flow patterns that had begun to choke the driveways of our neighbors. Some of my peers in the pastoral community became hostile and distant.  New demands sprung up on our systems with regard to discipleship, financial management, staffing, volunteer training, facilities management, insurance, employment records, risk management assessments, property transactions and background checks. Some of the people who had joined the congregation complained at my lack of pastoral skill while others simultaneously declared me to be the best pastor they had ever seen.  Some loved the worship services while others complained at the lack of traditional services.  I sat staring out my office window one day feeling like a prisoner and longing for the simple days we sat in the station wagon together seeing the community with new eyes.  How in the world could I get back to that day when the whole thing now felt so out of control?

Inescapable Complexity in Organic Growth

In light of all that is being written about the missional church, the simple church, the organic church etcetera it seems that one thing is consistently overlooked – something that should be as obvious as our own existence.  Organisms don’t develop from complexity to simplicity but from simplicity to complexity.  The transition I needed the day I sat in my office was not an escape from complexity but a reconnection with the DNA that drove the changes I was seeing.  If the missional church movement is an attempt to escape complexity of social interaction and especially the exponential complexity inherent in large numbers of people being together in the same place then it will die a deserved death of irrelevance like so many other concepts.
That day in the office I began to reflect on one of Jesus’ more peculiar miracles, the feeding of the five thousand.  The event is a great one to introduce the challenges inherent in leading a missional church. Recall, that a crowd (invaders in the communitas the disciples enjoyed with Jesus) had gathered drawn by the fact that they had seen the signs that Jesus performed on the sick.  Jesus characteristically “…seeing that a great multitude was coming to Him….”[2] engaged Philip in a mentoring moment according to John’s record.  “Where are we to buy bread, that these may eat?” Jesus asks.[3] The complexity of the need and the logistics to meet the need obviously concerned the apostles who may have been more than a little taken aback that Jesus seemed to place the responsibility for addressing the need squarely at their feet.  In case the reflection of John is not clear enough on this point, Luke’s record makes it crystal clear.  When the apostles suggested that people be sent away to find food Jesus said, “You give them something to eat!”[4]
As I reflected on the event I found Jesus’ words remarkably contemporary and disturbing.  I wanted to disengage from the complexity I faced because missio Dei was happening around me.  I was seeing the signs that Jesus performed on the broken, the sick, the isolated, the successful and the downcast.  A crowed had invaded our communitas and I wanted Jesus to dismiss them.  Jesus wanted me to assimilate them into communitas.  The very complexity I wanted to avoid Jesus was asking me to embrace as a way to draw more people into communitas.

Embrace a New Definition of Capacity

I was struck by the extreme differential between my capacity and God’s.  My capacity was the small group I had grown to love and share life with.  God’s capacity was to love the whole world. I was rapidly moving to an “us four no more” focus that sought to isolate my closest friendships from those challenges and complexities introduced by strangers or outsiders. I wanted control over who, when, how and where complexity entered my life. I possess a limited capacity defined by my own abilities, time and resource.  This is the essence of what missional church writers call a traditional or an attractional church. When we rely on our own capacity or comfort to define what a faith community looks like toxicity is de facto loaded into relationships. Writing on what it means to be a missional congregation Hirsch makes a similar observation:

As we shall see, structures are absolutely necessary for cooperative human interaction as well as maintaining some form of coherent social patterns.  However, it seems that over time the increasingly impersonal structures of the institution assume roles, responsibilities and authority that legitimately belong to the whole people of God in their local and grassroots expressions.  It is at this point that things tend to go awry.[5]

This tendency for things to go awry or become toxic is evident in three successive encounters between the apostles and Jesus in events recorded by Luke just after the feeding of the five thousand.[6]
The first event is an argument over who would be the greatest.  Jesus reinforces the reality that the focus in communitas is on responsiveness not position or power.  The illustration of the child contrasts sophistication and superiority (adopting an attitude of condescension toward others) with response and engagement.  Capacity cannot be enlarged if one’s pursuit is the power to control or dominate.  Capacity is released when complexity is embraced with responsive curiosity that asks questions previously either unasked or unpermitted. Until leaders embrace the perspective of play and characteristic engagement of children capacity remains consistently limited.
The second encounter was the unnamed disciple rebuked by the apostles for casting out demons because he was not part of the communitas of the apostles proper. Jesus made clear that the criterion of communitas is relationship not parochialism.  Capacity cannot be enlarged if room is not made within the leadership circle for new people who demonstrate an intimacy with Christ.  Capacity is limited when entrance into leadership is restricted to a false criterion limited by personal connections to the familiar rather than to Christ.  The central criterion is demonstrated intimacy with Christ as Lord not demonstrated connections with the right group or power structure.
The third encounter emerges from the rejection suffered by the apostles at the hands of a Samaritan village.  The apostles wanted to call fire out of heaven to consume those who had openly resisted them. Jesus made clear that the agenda of communitas was liberation not destruction. Capacity is never enlarged when the focus is how we are personally received. If leaders look more to their own feelings of rejection (the need to be right) rather than the need for reconciliation then capacity for what God is doing is constricted to the point a congregation becomes toxic rather than redeeming.

A Metamorphosis not a Destination

A capacity for dealing with complexity (the condition of being made up of many interrelated parts) is imperative to being a missional church.  Yet this capacity to being the missional church is reduced when one possesses a misaligned focus, a poorly defined criterion and a faulty agenda.  It is impossible to fathom engaging the complexity resulting from the works of Christ when one is more concerned; (1) with their role in the plan rather than knowing Christ in a more intimate way; (2) with who is like them and therefore in or out rather than seeing others relating to Christ as lord and (3) why outsiders should be judged and condemned instead of seeing what God is doing to liberate them.
For leaders who do pursue the concept of being a missional church two things seem unavoidable.  First they enter an engagement with the living Christ that irreversibly alters how they see the church and the community around them. Second, they enter a relationship with Christ characterized by exquisite transparency – the awareness of God’s penetrating gaze that simultaneously judges sin and frees the guilty.  Being a missional church is not a destination, it is a metamorphosis engaged by living a life style of repentance and discovery.


[1] Alan Hirsch. The Forgotten Ways: Reactivating the Missional Church (Grand Rapids, MI: Brazos Press, 2006), 277.
[2] John 6:5 (NASV)
[3] John 6:6 (NASV)
[4] Luke 9:13 (NASV)
[5] Hirsch 2006, 23.
[6] Luke 9: 46-56 (NASV)

Leading to a New Future: A Leadership Case Study

Facing Reality – Where Leadership Starts

The situation at San Antonio Community Hospital (SACH) in Upland, California had become critical. San Antonio Community Hospital (SACH) faced a loss of profitability in 2004 and endured a climate brutalized by conflict between the administrative and medical staff, pomposity on the part of key administrative personnel, a loss of trust throughout the system and a sterility in leadership from the administration as evidenced in their command and control perspective, opaque processes and squashed board and management interaction. With another year of operating in the red the board of SACH determined that change was needed immediately. So, in 2004 they fired their Chief Executive Officer, their Chief Financial Officer and their Chief of Nursing Operations. Simultaneous to these changes the board hired a new Vice President of Human Resources. They promoted the Nursing Director to Chief of Nursing Operations (CNO) and the Director of Planning to the Chief Financial Officer (CFO) position. Then they began the search for a new CEO. Clearly the environment was favorably disposed to significant change.

Addressing Reality – Where Leadership Executes

In stark contrast to the situation San Antonio Community Hospital (SACH) in Upland, California faced in 2004 the hospital was named one of the nation’s 100 Top Hospitals® by Thomson Reuters in 2009. The award recognizes excellence in clinical outcomes, patient safety, patient satisfaction, financial performance, and operational efficiency.

Steven C. Moreau, President and Chief Executive Officer (CEO) of SACH said, “This is a culmination of many years of hard work by our great physicians and staff who are dedicated to providing the highest quality of care.” What the statement does not reveal is the impact Mr. Moreau’s own presence and philosophy of leadership had on transitioning SACH from loss to profitability. “It is part luck,” he stated, “I was in the right place at the right time.” But luck had little to do with the transition SACH.

Attributes – How Leadership Actualizes Excellence

Three things became apparent in an interview with Mr. Moreau and those who work with him. First, successful organizations exhibit clear and simple values. How did Mr. Moreau’s leadership  philosophy contribute to San Antonio Community Hospital’s fast rate of improvement over a five‐year period? Mr. Moreau’s leadership of the 279 bed San Antonio Community Hospital created the synergy needed between the board, executive team, physicians and staff to develop long‐term strategies and execute them with the extraordinary skill needed to produce extraordinary results. He exhibits three critical leadership attributes:

  • SelfAwareness – Mr. Moreau leveraged a growing self‐awareness and situational awareness to establish an environment and organizational culture needed to build momentum around three core values: excellence, engagement and execution.
  • Trust – Mr. Moreau modeled and established transparent processes that built trust and “ownership” for change by exposing employees at all levels of the organization to the information that makes the hospital work. This respect saw the board and the physicians as partners in the vision rather than antagonists and recruited them to create a new vision for the hospital.
  • Belief – the conviction and courage needed to commit to a preferred future with the tenacity and grace to insist on that future regardless of the apparent challenges and barriers to getting there. Mr. Moreau demonstrates that power of belief in others, himself and the opportunity presented in the challenges was a highly potent fuel to cultural change.

Second, successful organizations possess a deep commitment to excellence. The SACH board drove the commitment for change as seen in the removal of the previous administration. The board created a work environment predisposed to transformative change. If the only action had been to replace the CEO, San Antonio Community Hospital most likely would not have achieved the excellence it has. The conclusion here is not that boards should disembowel their organizations to get real change. Rather boards should possess the kind of internal commitment to change that the SACH board exhibited in taking the risk to create disequilibrium in the organization’s culture that they exhibited in shaking up their executive administrative structure in order to excise behavioral malignancies that impeded execution.

Third, successful organizations leverage the use coaches/consultants to focus and accelerate learning and change. Coaching was a significant factor in the focusing and sustainability of the changes that Mr. Moreau and the board sought to engender. Coaches engage executive leaders and managers from outside the organizational political and symbolic realities. As a result they are often able to intrude into areas in need of change or refinement without the imagined or real threat of retaliatory or marginalizing behavior.

Want to read more? 

Visit www.leadership-praxis.com and download this case study in entirety.

The Power of Reflection – 2010 in Review

 
It is always interesting to reflect on a year just completed.  I do three things when I reflect:

Relish Accomplishments

First I relish accomplishments.  Among the most interesting things I did was to follow through on a commitment to blog as a way to exercise my thinking, and engage others in conversation about critical leadership concepts.   So how did this work?  Well, the stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads This blog is doing awesome!.

Crunchy numbers

Featured image

The Leaning Tower of Pisa has 296 steps to reach the top. This blog was viewed about 1,000 times in 2010. If those were steps, it would have climbed the Leaning Tower of Pisa 3 times

 

In 2010, there were 12 new posts, not bad for the first year! There was 1 picture uploaded, taking a total of 75kb.

The busiest day of the year was October 9th with 24 views. The most popular post that day was Finding a Mentor.

Where did they come from?

The top referring sites in 2010 were leadership-praxis.com, facebook.com, leadership-praxis.squarespace.com, employmentfor.com, and cordless-homephone.info.

Some visitors came searching, mostly for ray wheeler blog, test “developing leadership” leadership power influence creating vision strategic direction shaping culture values leading change, servant leadership, and ray wheeler dmin. california.

Attractions in 2010

These are the posts and pages that got the most views in 2010.

1

Finding a Mentor October 2010

2

About June 2010

3

Leadership Capacity in the Missional Church November 2010
2 comments

4

Missional Churches: The Problem with Definitions December 2010

5

Servant Leadership: Increasing Performance October 2010
1 comment

 

What Did I Learn?

Second, I think about what I learned. The most significant thing I learned in the last year was the joy of exercising my own voice and finding a greater focus in how leaders develop.  The successes and failures (I had a couple of great failures in 2010 one of them resulting in a tongue lashing by the CFO of great client) of 2010 encouraged me to continue…leaders and organizations need what I have to give.  Set backs are neither fatal nor losses, they are opportunities to find greater focus and drive.  Successes are great affirmations of direction but also provided me with opportunity to see how interdependent my skills and knowledge is to those around me.

The most important leadership development insight was the affirmation in practice that leaders don’t develop linearly they develop in simultaneity.  Spiritual, personal and skill formation all occur simultaneously in a leader and it is in stopping to reflect on the focal point of each situation that a leader has the opportunity to leverage development. However, I have also discovered that many leaders withdraw from spiritual development.  The commitment to rationalism seems to diminish the potential of many leaders leaving them “soul-less” in how they approach challenges and relationships.  The greatest leaders I have opportunity to engage are those who integrate spiritual, personal and skill development. I saw a great example of that this year in a new college that seems determined to approach education from an integrated perspective see http://www.stkath.org. I am excited to see the kind of leaders that emerge from this institution.

What Next?

The third thing I do is prayerfully consider how my focus will sharpen.  In 2011 I will give greater attention to my coaching practice and my writing.  The classroom and the consulting I do in the non-profit religious world confirms the need for a new book on Church Administration from a Missional Perspective.  The skeleton of this work is done, I have a couple of chapters completed.  The draft will be completed in 2011 and published.  There are several support pieces to this book that I am working on now with several of my students that will provide a great learning tool for those preparing for service in the church.

I have a couple of articles in the works that will also be published this year.  One looks at leadership development in the principle of simultaneous development. I see the application of this in both the private and the non-profit sectors.  Once leaders understand that difficulty or feelings of inadequacy are actually boundary opportunities in development a whole new world of growth and empowerment in leading occurs.  This is as true for line managers in a manufacturing firm as it is for C-Suite in healthcare (the range of my current client base).

In an unrelated goal I plan to play more in 2011.  Janice (my wife of 36 years) and I are enjoying our relationship.  I have several great dates planned for 2011.  So we will not only invest in our own relationship and enjoy life together but we are also praying (yes we talk to God and what’s more God does talk back) about what young leaders we should invest in this coming year.  We had some great mentors as we grew up professionally and personally and we look for opportunities to invest as a couple apart from our professional commitments to develop others.   I expect some exciting and challenging times ahead.

I also look forward to those times I am enriched by and get to enrich my own children – all professionals now and out away from our home. I am proud of their character (and they have accomplished some great things).  They are developing into the kind of leaders and individuals one would want to know and more importantly one would dare to trust – this is an uncommon characteristic too often in some of the work places my work takes me.

I am thankful for the clients who have trusted me this last year.  I cherish that trust and remain committed to service that is characterized by the professionalism, attentiveness and competence that they have come to expect from me.

Finally, I am thankful for the love, discipline, insight, and joy that exudes from knowing God in Jesus Christ.  I am unabashedly Christian and I am unashamedly a learner. I have learned and experienced much of God’s grace but have so much more to learn, to know and to share. I love the visionary statement of Paul in his letter to the Ephesians “For he [Jesus Christ] is our peace; in his flesh he has made both groups into one and has broken down the dividing wall, that is, the hostility between us…that he might create in himself one new humanity in place of the two, thus making peace, and might reconcile both groups to God in one body through the cross, thus putting to death that hostility…” (2:14-16)  Here is my vision for humanity, it is reconciliation not hostility. May 2011 see this move even closer toward reality for everyone I have the privilege to work with.

Missional Churches: The Problem with Definitions

A Review of the Current Popular Discussion

The discussion surrounding missional church concepts is robust and fraught with difficulty in defining exactly what is meant.  Is there a better descriptive terminology that contrasts an ingrown (toxic) congregation to an engaging (vibrant) congregation than the current popular attractional versus missional nomenclature? Discussions regarding the meaning of “missional” yield a confusing array of inferred theological and philosophical models for interpreting the nature of the church and its relationship to its cultural milieu.  A limited review of discussions about the missional church movement indicates erroneous assumptions: (1) that localized experience extrapolates to universal commentary on the effectiveness of a concept and (2) that inferred theological assumptions are universally shared.

One online discussion identified the challenges inherent in defining the practice of being a “missional” church.  It is one thing to review the discussion between theologians, missiologists and sociologists who utilize specific language, share a historical awareness of the development of church history and social trends and are practiced at identifying their own assumed values.  It is something entirely different to move the conversation to a popular level among practitioners who demonstrate various levels of appreciation of history beyond personal experience, specialized symbols and vocabulary and rigorous self awareness.

This article explores one discussion of what it means to be a missional church and what it means to transition from not being a missional church to being one.  The objective if the article is to review a discussion of what it means to be a missional church and extract helpful insights to help practitioners manage the challenge of change.

Ecclesia – What is it?

The discussion of what it means to be a missional church is a discussion on what it means to be the church in today’s environment.   What is the church? Every tradition accepts that the genesis of the church traces back to the work and promise of Jesus Christ;

…I will build my church, and the gates of Hades will not prevail against it. I will give you the keys of the kingdom of heaven, and whatever you bind on earth will be bound in heaven, and whatever you lose on earth will be loosed in heaven.[1]

Jesus’ statement not only sets the identity and focus of the church it also outlines its mission as an interface between heaven and earth.  This priestly theme occurs regularly in the gospels from the very beginning of Jesus’ ministry.  Jesus emphasized both the covenant nature of his presence and the interdictory nature of this presence in his description of what Nathaniel could anticipate;

Do you believe because I told you that I saw you under the fig Tree? You will see great things than these…. Very truly, I tell you, you will see heaven opened and the angels of God ascending and descending upon the Son of Man.[2]

The reference to Jacob’s vision and experience with the covenant making and covenant keeping God who intervenes in human events is clear.  There is not only a sense of having direct access to God inferred by Jesus’ statement but also a mirroring of the theme Mark uses to set our expectation for how the church would continue to powerfully operate in the presence of the risen Christ;

The beginning of the good news of Jesus Christ, the Son of God…[3]

The church’s commission includes the task of being a priestly people and thus to “…stand before God on behalf of people and to stand before people on behalf of God.”[4]  Mission is not something that the church does as an activity external to itself, it is the very life the church lives in a community that demonstrates the reality of God, the promise of God, the power of God and the intention of God (i.e., reconciliation with humankind). 

Even a casual awareness of church history leads one to conclude that the work being done to define what it means to be a missional church is really not a new work or idea.  The apostles wrestled with the nature of the church and its role in missio Dei.  The post apostolic fathers amplified the debate continuing to question how the relationship between the church and its context was to be defined.  The vocabulary changes as new generations grapple with what it means to be participants in missio Dei (sending of God).  Bosch describes it as;

In attempting to flesh out the missio Dei concept, the following could be said: in the new image mission is not primarily an activity of the church, but an attribute of God.  God is a missionary God…. “It is not the church that has a mission of salvation to fulfill in the world; it is the mission of the Son and the Spirit through the Father than includes the church.”[5]

Bosch’s view represents a significant shift in the perspective of mission.  This shift is recognized by Guder and others when he writes about how the church has tended to view mission in the modern period;

In the ecclesiocentric approach of Christendom, mission became only one of the many programs of the church.[6]

Bosch and others contend for a different view, a view of mission that is Christocentric and sees the church as a participant in missio Dei.  The question each generation of believers is therefore compelled to ask is; to what extent does our lifestyle and behavior as a group or institution (church) accurately serve as an exhibit of missio Dei? The current engagement of the missional concept looks for ways to be more closely aligned to missio Dei. One of the respondents to the discussion board at the heart of this article captured the essence of the practical impact of the shift in thinking that missional practitioners would like to make i.e., the local church exists to transform the community rather than to sit and wait for the community to come to it. Those wrestling with what it means to be a missional church or what it means to not be a missional church wrestle with the reality of change; a changing social context, changing attitudes about the church and deliberate attempts at change to be better aligned with a definition of God’s missionary nature.  Thus definitions of “missional” emerge from this view of God’s missionary nature.   What follows is a sampling of what is written about the missional church;

With the term missional we emphasize the essential nature and vocation of the church as God’s called and sent people…[7]

Just as we must insist that a church which has ceased to be a mission has lot the essential character of a Church, so we must also say that a mission which is not at the same time truly a Church is not a true expression of the divine apostolate. An unchurchly mission is as much a monstrosity as an unmissionary church.[8]

But when a local congregation understands that it is, by its nature, a constellation of mission activities, and it intentionally lives its life as a missionary body, then it begins to emerge toward becoming the authentic Church of Jesus Christ.[9]

…a missional church is one whose primary commitment is to the missionary calling of the people of God.  Missional leadership is that form of leadership that emphasizes the primacy of the missionary calling of God’s people…[10]

Today’s church has posed itself a serious challenge: to live according to its missional nature rather than simply organize around mission activities.  The challenge is something of an antidote to the church’s previous practice of piecing together a theology out of the two “Great Commissions” verses…rather than from the entire biblical story.[11]

It seems unavoidable then that the conversation engages the church regardless of the theological tradition.  At each point of engagement a gap between intent and reality may occur. It is here that defensiveness tends to arise.  A new generation of thinkers/practitioners reframe what it means to be a disciple often contrasting what they have inherited to the authentic – a move that is often disconcerting to the prior generation inevitably caught in the crosshairs of the assessment.  The gap drives home the need for transformation and its necessary antecedent – repentance for all participants. It is good to keep in mind that repentance must be recognized as a continuous spiritual discipline rather than an exceptional discontinuous crisis event.  If the practice of confession and repentance is lost from the regular expression of discipleship then the focus of the church shifts from being a priestly people to being a consumer people insisting that the church be a place of reassuring comfort and self indulgent affirmation apart from all sense of mission, service, sacrifice or personal spiritual growth. I fear that the later is frequently the situation in popular discussion regarding what it means to be missional.

Question

Are you aware of any churches who have successfully transitioned from a typical attractional model worship service to a missional/organic model?  I am working with a pastor who has moved a church that worshipped 80-100 to a group of less than 40 people. Many people are upset. As a consultant and denominational executive I’m trying to find other examples of such a philosophy change so I can give wise consultations.[12]

I was drawn to this discussion because the failed change process described above is not uncommon to my supervisory and personal experience in pastoral ministry.  At first blush I assumed that the pastor in question had reached a point I call “the effectiveness lament”.  The effectiveness lament applies in two directions (1) it is the frustration of a leader who feels trapped by their own success and (2) it is the frustration of a leader who feels internally berated by their lack of apparent success in light of the success of others.  Pastors like other leaders in this position attempt impulsive change typically addressing adaptive issues through structural strategies i.e., they attempt to treat the symptoms by changing their structure rather than addressing flawed or inadequate assumptions/beliefs inherent in the system.  Such attempts at change always fail, typically with the results described by Williams in the quote above.

I was also drawn to this discussion because it represented a variety of practitioners from a variety of Christian traditions all wrestling with how to define missional and how to initiate change in light of their definitions.  What follows is my attempt to classify the issues that arise in the practice of leadership engaged in applying missional church concepts to their congregation.

Missional – What is Meant?

It didn’t take long for the online discussion to become mired in definitions.  Throughout this discussion it was apparent that people attach a variety of meanings to the concept of “missional”. Remember the various definitions I sampled above.

The benefit of definitions is that they allow for discussion that moves toward a goal of understanding and diagnosis.  Facilitating the discussion requires the ability to help others stay on task and not move off the subject.  For example in one discussion I facilitated for a group trying to work through how the missional concept may help them revision their congregation a participant wanted to equate the presence of a building with immobility and institutionalization.  This is a straw man argument.  While buildings may serve as a local congregation’s albatross it may also serve as a vital launching and refreshment point providing resources and support that is often undervalued and under leveraged in emerging missional movements. The presence or absence of a building is irrelevant. It is the mindset that manages or mis-manages this asset that determines whether a building is leverage or an impediment to a missional approach.

Part of the challenge of any move toward a missional approach to being the church is defining what is meant.  Donald Rucker rightly observed that the word “missional” has become a buzz word that often is poorly defined.   What follows are some examples of definitions of “missional” offered by the participants in this online dicussion.

A flimsy trend. One respondent characterized this thinking as the belief that the local church is going out of business in favor of doing non-institutional ministry in coffee shops, etc.

A contrast. Many of the respondents agreed that a missional church was more desireable than a non-missional church.  One participant summarized the contrast;

Folks, lets not miss the main point of the missional conversation. When they use attractional they are referring to the thousands of self-centered, ingrown churches that function like hospices and hospitals and sit around taking care of themselves without a care in the world for the lost. I’m sorry, but that isn’t a church. We need to acknowledge that. Failure to do so is a serious misunderstanding of the biblical word for church. It’s not both and; its either or. Either a church is missional or it isn’t a church.  Now, its the definition of the word missional that has us hung up. If you are referring to the way Viola uses it, then you have made the issue either or. I don’t subscribe to his definition because he eliminates the institutional church all together which is, to say the least, not smart in our culture. If you are using it the way Reggie McNeal or Dave Ferguson, or Roxburgh use it, then you have a definition of the biblical church which all true churches should be like.[13]

Something that draws the unchurched. This participant jumped into the middle of the issue – what makes for a biblical expression of the church?  Some authors insist that house based expressions of the church are authentic and characterizes churches meeting in other venues as institutional and therefore distracted from the real mission of the church. But landing the discussion on the form the church takes doesn’t get at the real meet of the matter as is evident in other respondents’ comments.  

The larger issue of the attractional/missional church is complex. We took an old, abandoned, rat-infested church building in downtown Worcester, MA scheduled for the wrecking ball and turned it into an “attractional” church, in that people are attracted to its worship and redemptive message. However, the majority of people who attend — and its now the largest church in Worcester — are “the least among us”, and the people are radiant with their living for Jesus in the downtown, uber-urban community. So, there can be interesting hybrids of a church that attracts in order to send out. I guess that’s partly what Bill Easum is speaking about above. [14]

So what do these terms mean?  What is attractional?  Is it substantially different than missional?  Or is this the right question?  Another respondent picked up this question;

 Guess we need to define what is meant by ‘attractional’ and what is meant by ‘missional’. It has been [asked] what is the primary door to the community of believers and faith? Answer: The Sunday morning service. But in a missional context, the primary door is engagement with the faith community (individually and collectively) away from the Sunday gathering.  I am pretty clear that both are ‘church’ but taking using different methodologies to connect.[15]

Notice that the definitions are moving in diametrically opposite directions.  For Vint “attractional” and “missional” are two methodologies each valid as expressions of the church.  However, some academics use the terms as a contrast illustrating biblically acceptable (missional) and biblically unacceptable (attractional).  The tripping point is clear in another response;

The issue is are we going to be like the Jerusalem church (attractional) and sit on our butts and care for ourselves or are we going to be like the Antioch church (missional) and send people out to change the world. Let’s not confuse the conversation by saying it is okay to be an attractional church, its not. That is the whole point of much of the missional church conversation. If we are going to use these terms we must first understand their original meaning in the conversation.[16]

Confusion over the definitions leads to a straw man argument.  If the definitions used by Hirsch and others are not honestly investigated then the use of missional versus attractional sounds as though the authors are guilty of a false dichotomy between missional and attractional approaches.  One participant stated as much succinctly and passionately;  

Please don’t let them fall into the trap of creating a false dichotomy of attractional vs Missional. The issue is what makes the church attractional. Jesus was attractional, the early church was attractional. But people were attracted for the right reasons. The church is also missional- its missionary in its nature, purpose and design. You don’t have to tear the church down to make these changes. It is both and not either or.[17]

Is there a better contrast in word choices?  How about missional and traditional? How about missional and institutional? The pastor who is the subject of the original question is purported to have created a straw man argument using the “traditional church” as the basis of his contrast.

Unfortunately the pastor I am working does not seem to agree. He sees the biblical church as being missional and the current traditional church as being anti-biblical.[18]

The discussion participants that inspired this article seemed to be in full agreement with Milliron’s assessment that attractional versus missional is a false dichotomy especially when one uses Jesus as the model of a missional approach.  Perhaps a different dissection would be helpful.  Since missional (active participation in missio Dei) is popularly seen to include infiltration into society by the church and attraction of society to the church then missional may be better contrasted with institutional.  This aligns better with an understanding or organizational dynamics and lifecycle than does the original attractional/missional dichotomy (cf. Figure 1).  It also aligns better to the words of Jesus familiar to a majority of the average church members that include both the concept of being sent and of attracting (drawing) people to;

No one can come to me unless drawn by the Father who sent me; and I will raise that person up on the last day.[19] (Emphasis mine)

Part of the problem is that unless one reads Ferguson or Hirsch (for example) in detail and see the meaning that they invest the word “attractional” with the discussion breaks down at the point of definitions.  Easum’s summary  does justice to the concept as Ferguson or Hirsch have used the word.  Now if we could just drop both terms we could get to the real issue – does a church primarily exist for itself or for others? How we answer this question answers the complexity of the missional conversation.

Alan Hirsch provides a much needed definition of terms in this work. He contrasts organic missional movements and institutional religion in a way that provides terms needed for diagnosis and prescription (Table 1).

Table 1: Missional and Institutional Illustrated in Contrast[20]

Organic Missional Movement Institutional Religion
Has pioneering missional leadership as its central role Avoids leadership based on personality and is often lead by an “aristocratic class” who inherit leadership based on loyalty
Seeks to embody the way of life of the Founder Represents a more codified belief system
Based on internal operational principles as defined in a missional DNA Based increasingly on external legislating policies/governance
Has a cause Is “the cause”
The mission is to change the future The mission shifts to preserving the past
Tends to be mobile and dynamic Tends to be more static and fixed
Decentralized network built on relationships Centralized organization build on loyalty
Appeals to the common person Tends to become more and more elitist and therefore exclusive
Inspirational/transformational leadership dominant; spiritual authority tends to be the primary basis of influence Transactional leadership dominant; institutional authorizing tends to be primary basis of influence
People of the Way People of the Book
Centered-set dynamic Closed  or bounded set dynamic

 

The contrast between organic and institutional is not between infiltration and attraction (both working in concert make up a missional orientation) but between a missional and institutional perspective as defined in Table 13. It is important to understand that the summary of Table 13 takes several chapters of historical review in Hirsch’s work to lead the reader to appreciate the development of how we view “church” today.   Understanding four distinct historical movements and the social setting that influenced these movements is critical. It is especially critical when discussing the role of dedicated buildings for the use of the church. The four movements include: (1) Apostolic; (2) Post-Apostolic; (3) Christendom (as initiated by Constantine’s legalization of Christianity); and (4) an emerging missional mode (itself an attempt to grapple with what it means to be the church in a post-modern and increasingly diverse society).  Historical classifications are always arbitrary and subject to the biases of the historian however they are still useful for the sake of understanding the ingredients that make up the context of our current discussion.  Try as we may we cannot divorce ourselves either from our own cultural or historical context. Embracing this reality is a far more productive strategy in any redefinition of what it means to be church.

Understand the life cycle of the congregation i.e., the change context

Once definitions are offered that make sense of the contrast between missional and non-missional churches a pastoral leader is then presented with the challenge of understanding his/her own congregation’s position in its growth/maturation continuum.  In other words understanding where a congregation is at in their life cycle (i.e., young and growing, mature and deepening or aging and reflecting) is imperative.  The way change is addressed changes based on the shared experience and lifecycle position of the congregation. This understanding affects the rate of change and the way change is described.  One individual in the online discussion noted;

 At one time the report from the UCC was that churches that went the “missional way” lost about 10% of worship attendees. I don’t know current statistics or formal research. There are exceptional exceptions (Trinity UCC in Chicago for growth, others that lost 50% of their members). Key issues for the UCC seems to be the comparatively authoritarian ministerial style that accompanies many missional strategies, whether it is a new church start or a change in strategy and, the big issue, just what is meant by ‘missional’ and how broadly encompassing it is (to narrow, leaves people out; to broad, represents no real change).[21]

A poorly executed change strategy results in disillusioned and disengaged followers.  But the experience shared above seems to include a normal loss ratio to change as well as an apparent big loss.  It sometimes seems that any loss of members is considered poor leadership when the opposite is true if the model of Jesus is considered.  What makes loss unacceptable is loss that results from human stupidity as evidenced in ignorance of group/change dynamics, arrogance, fear, power mongering or other characteristics evident in some pastors and their boards.[22]

Life cycle needs also emerge in another insight provided in online discussions.  When building the case for change practiced leaders understand that people have to feel their own pain to gain ownership of change.  Experienced leaders utilize questions as a way to help others move past their maladaptive behaviors and beliefs toward admission of their pain, fears, lost hopes and mis-beliefs.  This adds time to the change process but also adds urgency (a quality needed to encourage difficult steps in a change process). Another discussion participant noted;

I think we also, when having these conversations at the local level, need to listen for the context of the concerns and the heart of Gods people, where they are at in their own journeys. Should never be an “us and them” approach, rather a kingdom ministry approach. Different places and times Eccles 3.[23]

The reference to Ecclesiastes 3 reinforces the recognition that timing is critical in managing change.  Change that leverages specific rhythms of life cycle and group experience, seem to have a better survival rate.  In dealing with life cycle Ichak Adizes has an interesting observation, those organizations that are growing need consultants while those that are aging and showing characteristics of being bureaucratic sink holes need “insultants”.  This general pattern of greater intensity to get at denial and toxic patterns of behavior is visible in Jesus’ ministry for example as evidenced in his work with the religious leaders in contrast with his work with the Samaritans in John 4.

Figure 1 illustrates a common organizational lifecycle of growth, stabilization and decline. As indicated in the introduction to this paper this lifecycle is predictable around generational lines.  It does not take a full generation to lapse from a missional perspective to decline in institutionalism.  However, every healthy missional congregation faces the need to realign and rethink its orientation to missio Dei and its social context regularly.  There are two primary factors I see at work that lead to the need to reassess (1) the personal life stage of the core leadership team and (2) the changing social/generational impact that occurs when the founders’ children reach adulthood.  This infers that the idea of missional is not new.  The vocabulary is new and is clearly an adaptive attempt at reinvigorating the church that has fallen into an institutional entrapment.

Figure 1: Organizational Lifecycle and the Missional/Institutional Contrast

 

Conflict and Non Sequitur Responses

When pastoral leaders feel the gap in their own congregational experience regarding its missional identity it is important to identify the contextual factors that make up the change environment before change is attempted. If other change processes are in full swing the initiation of a change toward a missional approach will simply over load the system.  I call this process non sequitur because loss of congregational numbers is assigned to switching to a missional approach when in fact other factors were already at work. 

There is a Presbyterian church (PCUSA) in Cincinnati – College Hill Presbyterian – that has moved toward a missional model. The transition has been difficult and, from the time they started the transition, they have lost in excess of 50% of their members, although the results are clouded by the departure of their Sr. Pastor, 2 years of an Interim, and the calling of a new Sr. Pastor. However, from the time of the call of the new Pastor till now, they have lost approximately 50%.[24]

It is simply not possible to assign blame for the loss of congregational members on the transition to a missional model when a pastoral transition is simultaneously executed. The pastoral change alone is reason enough for the loss of 50% of their attendance. 

The speed of change also needs to be appreciated.  If change is attempted by simply dictating a new approach to congregational life without building a significant case for change or without raising the threshold of pain to the point everyone feels the need for change then needless loss and pain occur.  On writing of the experience people had in the case study that started the discussion Willliams wrote:

… I appreciate the comparison to breaking an unwritten contract. That is how the people who have left feel. On top of that it seems as if those who have left are being made to feel like second class citizens since they are not growing in spiritual maturity like the group who is in “naked obedience to 1 Cor. 14:26”. The current worship service permits and expects 2 or 3 people to speak every Sunday with everyone in the group spending time praying out loud. … I appreciate [the definition of missional church that has emerged] for that is mine, but it is not the definition of the church I am dealing with.

How is the threshold of pain raised effectively?  How are people helped to see the necessity of change that pastors often see in advance of their congregations?  What is the work a pastoral leader has to engage in order to lead successful change initiatives?

Change processing – Recognize Adaptive work

Change processing has been mentioned above.  The discussion participants pointed to the need for understanding change processing. 

That kind of radical change is difficult without having a large consensus of the church to make the change and even then it will be painful. Essentially, the pastor “broke” an unwritten contract with the existing congregants as to the culture of the church. Changing culture is huge — it’s like going home and someone changed the furniture, pictures on the wall, food in the fridge, etc – its upsetting to many. All of us who have pastored have done this in large or small ways and paid the price! Counsel on this can vary from 1) Hang in there, the angry people will leave and new people will come OR 2) Try to repair relationships and make accommodations to those upset OR 3) Work with church leadership to assess the problem, repair relationships and allow for the congregation to have more input concerning congregational change. (4. is to leave and start an organic/missional church from the grassroots). Of these, my preference is #3. There is an opportunity for everyone to learn through this painful episode.[25]

Cladis points to the need for developing leadership skills in change. He recommends what others have called an adaptive leadership style that is necessary in approaching a movement from an institutional (also read dying) congregation to a missional perspective.  There are times when what has always worked in the past fails to work in the present.  The failure was not rooted in the quality of the solution per se but rather in a failure to recognize that life is not static, it is dynamic.  The dynamic quality of life forces one to squarely face the reality that learning never stops and that the need to embrace occasional ambiguity and awkwardness is an unavoidable aspect of learning.  However, when individuals or organizations refuse to admit that what once worked well no longer yields helpful outcomes old solutions simply reinforce rather than solve new problems.

When habits and attitudes become part of the problem over time they create a systemic problem. A systemic problem is a problem that has grown larger than the individuals involved; it becomes a system of its own that is self-perpetuating.  The modern propensity to define mission as one of the programs of the church rather than the very identity of the church is an example of a self-perpetuating system of belief. The recognition that systemic behavioral problems exist constitutes the need for a different approach.  Simply raising the level of effort to reassert known solutions only worsens the situation – as is confirmed by the original case behind the online discussion that prompted this article.  Heifetz calls this new approach adaptive work.  Adaptive work is required when

…our deeply held beliefs are challenged, when the values that made us successful become less relevant, and when legitimate yet competing perspectives emerge.[26] 

In order to successfully engage changing environments leaders (including pastors, boards and influential members) must be willing to face the distress of adaptive work and help others engage the same. In the face of an adaptive challenge everyone must learn new behaviors all the way through at every level of the organization.  Pastors and leaders must break the pattern of leadership as solution giving and members and employees must break from the habit of defining work as just doing a job.  Everyone must accept responsibility for the efforts and sacrifice required to make adaptive changes.  What is needed to successfully engage adaptive change?  Five steps are helpful. [27]

  • Direction: Identify the adaptive challenge. Diagnose the situation in light of the values at stake, unbundled the issues that come with it.  The pastor in the original illustration apparently failed to accomplish this.  Rather than unbundling the issues he created a straw man argument that left people emotional raw and angry.
  • Protection: Keep the level of distress within a tolerable range for doing adaptive work. Use the pressure cooker analogy; keep up the heat without blowing up the pot.  The pastor in the original case study apparently failed to monitor the pressure…he blew up the pressure cooker causing pain and anguish.
  • Orientation: Focus attention on ripening issues and not on stress-reducing distractions. Identify which issues can currently engage attention; and while directing attention to them, counteract avoidance mechanisms like denial, scapegoating, externalizing the enemy, pretending the problem is technical, or attacking individuals rather than issues.  Scapegoating is amply evident in some of the responses to failed change attempts in the online discussion.
  • Manage Conflict: Give the work back to people, but at a rate they can stand. Lace and develop responsibility by putting the pressure on the people with the problem.  Pastors who have studied the missional church concept enough to have devised a strategy to bring change are actually only half baked in their understanding.  Leaders must study the concept well enough to have so ingested its meaning as to let go of bringing a solution and take up the much more difficult task of leading others to see the same insight into the nature of the church so they come to new solutions in participation with one another.
  • Shape Norms: Protect voices of leadership without authority. Give cover to those who raise hard questions and generate distress – people who point to the internal contradictions of the congregation, department or group.  These individuals often have latitude to provoke thinking that authorities do not have.  A smart leader sees that these individuals are on the way toward an epiphany moment in understanding the missionary nature of the church.  An adaptive leader walks with them in discovery offering powerful questions and insights that lead to discovery. 

I am not sure I can overemphasize the point I made in the introduction, as a leaders in the church we face a fundamental call to adaptive work.  If belief in Christ results in transformation of the individual as is described in Paul’s words to the Romans then what can we expect to consistently face? (Rom. 12:1, 2)  If God’s promises summon us to a continuous metamorphosis do we interpret this a mere poetic imagery or as psychological and spiritual reality that causes individuals to experience times of great hope and times of terrifying ambiguity or as John of the Cross (1542-1591 CE) put it, a dark night of the soul?  If it is the latter then we can expect to go through and to help others through periods of time that seem to challenge everything we hold to be real about faith, the church and God.  Another discussion participant also emphasized this point: 

Think the key might be along the lines of creating ‘new wineskins’ for the ‘new wine’ instead of trying to pour it into the ‘old wineskins’. Transition means change and the kind of change of moving from attractional to missional is often significant and too radical (painful) for many to endure. To change the metaphor – perhaps better to build ‘alongside’ rather than ‘on top’.[28]

Examples of Missional Church Initiatives

So how did the discussion participants frame their own missional experience?  Here are six examples.  I leave it to the reader to determine how close they come to the definition of being a missional church.

Start a new church within a church.

Vintage Faith Church in Santa Cruz, California, where Dan Kimball (Author of “Emerging Church”, “Emerging Worship”) made the transition. He talks about it in his books.  We began a church (the Well) within a church (Cornerstone Presbyterian) in Brighton, Michigan four years ago. Our missional focus required that we move out of the more traditional building because of constraints placed by the leadership and the facility as well as the reputation in the community of the much larger Evangelical Presbyterian congregation with a traditional worship style. [29]

Leveraging a cluster of home groups for infiltration and discipleship.

In Edmonton Alberta, there is a very missionally focused attempt to redefine the local church into cluster of homes whose families are intentional in reaching out into their local communities and yet being brought together weekly for prayer, further biblical teaching and mutual accountability in Christ. Although is is far from perfect and this does not replace the existing institution, it’s intent is to help it. There is something exciting happening in this idea. Now in this approach I had also questioned the meaning of “missional” and here is the response I received.[30]

Review existing ministry for a missional perspective and adjusting to correct the gap.

 In my missional writing I refer to the 3D Missional church as a convergence of the attractional, incarnational, and extractional models suggesting that any one without the other two has a design and purpose problem and winds up with weakness and dysfunction. For instance, “how many churches practice discipline in the atractional model alone? I also provide examples from Jesus and the early church providing all three. BTW, Roxbough is an excellent resource. [31]

Refocus perspective toward the community and act on what you see.

 The best time I have had in 35 years of pastoral ministry was when our congregation was focused on caring for others. We helped people – even people we didn’t know. We didn’t accept money, and we simply supplied what they needed out of our own resources. Because of our actions people joined us. There was attraction in the mission.[32]

As far as helping another church make that transition, I also agree that it is better to begin with the culture the church has before radically changing it. Rarely is a church culture ALL bad. A leader can start with that which is good and then begin to educate regarding God’s mission for Christ’s followers. Begin an outreach effort. Start a food pantry. Form a task force that can look into what the community needs and then figure out a way to meet the need. Start small. Discipleship is a process. There is no need to ignore people’s needs as we teach them to begin living into all that God wants them to be. Chances are, once they taste the blessings of service, they will want to do more. Eventually, with good leadership, they may be driving more change than the pastor can keep up with. And that can be a very good thing.[33]

Source

LinkedIn group discussion: http://www.linkedin.com/groupItem?view=&gid=1138467&type=member&item=37135143&commentID=28246119&report%2Esuccess=8ULbKyXO6NDvmoK7o030UNOYGZKrvdhBhypZ_w8EpQrrQI-BBjkmxwkEOwBjLE28YyDIxcyEO7_TA_giuRN#commentID_28246119; accessed 21 Dec 2010.


[1] Mt 16:18b-19. (NIV)  In true Protestant fashion I understand the Jesus’ authorization to be contingent upon the recognition and acceptance of his identify and to apply to all those who engage him rather than being primarily focused on a Petrine office.

[2] Jn 1:50-52 (NIV)

[3] Mk 1:1 (NIV)

[4] Leslie Newbigin. Gospel in a Pluralist Society (Grand Rapids, MI: Eerdmans Publishing, 1989), 230.

[5] David J. Bosch. Transforming Mission: Paradigm Shifts in Theology of Mission (Maryknoll, NY: Orbis Books, 1998), 90.

[6] Darrel L. Guder, Missional Church: A Vision for the Sending of the Church in North America (Grand Rapids, MI: Eerdmans Publishing, 1998), 6.

[7] Guder 1998, 11.

[8] Leslie Newbigin. Household of God: Lectures on the Nature of the Church (New York, Friendship, 1954).

[9] Charles Van Engen. God’s Missionary People: Rethinking the Purpose of the Local Church (Grand Rapids, MI: Baker Book House, 1991), 70.

[10] Alan Hirsch. The Forgotten Ways: Reactivating the Missional Church (Grand Rapids, MI: Brazos Press, 2006), 284.

[11] Linda Bergquist and Allan Karr. Church Turned Inside Out: A Guide for Designers, Refiners and Re-Aligners (San Francisco, CA: Jossey-Bass, 2010), 75.

[12] Dave Williams, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[13] Bill Easum, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[14] George Cladis, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[15] Allan Vint, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[16] Easum, 2010.

[17] Jim Millirons, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[18] Williams, 2010.

[19] John 6:44 (NIV)

[20] Hirsch, 196.

[21] Michael Montgomery, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[22] I deliberately chose the word “stupidity” here because its definition fits with the behaviors of toxic leaders (either lay or pastoral).  Webster defines stupidity as; slow of mind or obtuse – given to unintelligent decisions or acts.

[23] Ron deVries, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[24] Name withheld, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[25] Cladis, 2010.

[26] Ronald A. Heifetz and Donald L. Laurie. “The Work of Leadership,” Harvard Business Review (December 2001), 6.

[27] Adapted from Heifetz, 128.

[28] Allan Vint, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[29] Peter Baird, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[30] deVries, 2010.

[31] Millirons, 2010.

[32] Donald Rucker, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

[33] Lynn Ball, discussion thread on LinkedIn – Society for Church Consulting, posted 8 December 2010.

Winning the Mind Game

mind-map“As a man thinks in his heart so is he.” Proverbs 23:7.  Does the way a person think about life and events actually create their success or failure?  Does a winning mindset impact performance? The question is critical for leaders in any field of endeavor.
Popular thinking has often asserted that we attract what we secretly think about.  The idea is more than a moralist warning against the idea one can assume a public persona that defies their innermost desires. It appears that people actually set themselves up for success or failure based on how they think about themselves and their environment.   Empirical studies verify the connection between how one views him or her self and their situation to the outcomes they produce.  Specifically depressed people tend to view life pessimistically and actually seem to attract negative events. Happy people view life with more hope and actually attract positive events. The impact of this insight for leaders is both personal and professional.

In his work on suffering and stress psychologist Martin E. P. Seligman found that some people actually learn to be helpless.  They view themselves as victims of circumstance beyond their control. The result of this learned helplessness is that thinking determines behavior or outlook determines outcome.  Said another way, an outlook anticipating success determines success in outcomes.  An outlook anticipating failure actually determines failure, rejection, defeat, and etcetera in outcomes.  The reality is that some leaders torpedo their success by the way they think.  Seligman found that individuals who think about life pessimistically produced thought processes that help produce learned helplessness in three ways.

First, they personalized the explanation of their distress in other words they blamed themselves rather than external factors.  For example: “I must be stupid because I can’t figure this out.” Or “I must be getting old because this problem is too overwhelming.” Notice that in each instance the person assumes responsibility for what is entirely outside their control thus adding to a sense of helplessness.

Second, pessimistic perspectives tend to extrapolate problems as pervasive rather than particular. If problems are pervasive they seem unconquerable – even normal or unavoidable. Statements like; “No one agrees with this decision” or “The Company always hoses the successful” indicate that learned helplessness is at work.

Third, pessimistic perspectives lead to the belief that problems are permanent instead of temporary.  If a person believes that a difficult or uncomfortable situation will not change they tend to condemn themselves and others to a perpetual state of loss.  Statements like; “they will not change” or “this will never work” indicate that such a belief is at work.

The reverse of pessimism or happiness actually leverage success in life by producing benefits like better health, frequent success, or more social engagement.  The causal efficacy runs both ways which is to say that pessimism may lead to poorer health, less social engagement and infrequent success.

The unavoidable reality is that successful leaders set a course in life that anticipates and engenders success.  Consider the characteristics of a happy person as defined in a study by Peterson & Seligman (2004).

Table 1: Virtues and their Corresponding Character Strengths

Virtue Strengths and Definition
Wisdom and knowledge Cognitive strengths that entail the acquisition and use of knowledge characterized in:

  • Creativity: Thinking of novel and productive ways of doing things
  • Curiosity: Taking an interest in all of ongoing experience
  • Open-mindedness: Thinking things through and examining them from all sides
  • Love of learning: Mastering new skills, topics and bodies of knowledge
  • Perspective: Able to provide wise counsel to others
Courage Emotional strengths that involve the exercise of will to accomplish goals in the face of internal or external opposition

  • Authenticity: speaking the truth and presenting oneself in a genuine way
  • Bravery: not shrinking from threat, challenge, difficulty, or pain
  • Persistence: Finishing what one starts
  • Zest: Approaching life with excitement and energy
Humanity Interpersonal strengths that involve “tending and befriending” others

  • Kindness: Doing favors and good deeds for others
  • Love: Valuing close relations with others
  • Social intelligence: Being aware of the motives and feelings of self and others
Justice Civic strengths that protect against excess

  • Fairness: Treating all people the same according to notions of fairness and justice
  • Leadership: Organizing group activities and seeing that they happen
  • Teamwork: Working well as a member of a group or team
Temperance Strengths that protect against excess

  • Forgiveness: forgiving those who have done wrong
  • Modesty: Letting one’s accomplishments speak for themselves
  • Prudence: Being careful about one’s choices; not saying or doing things that might be regretted later
  • Self-regulation: Regulating what one feels and does
Transcendence Strengths that forge connections to the larger universe and provide meaning

  • Appreciation of beauty and excellence: Noticing and appreciating beauty, excellence, and/or skills performance in all domains of life
  • Gratitude: Being aware of and thankful for the good things that happen
  • Hope: Expecting the best and working to achieve it
  • Humor: Liking to laugh and tease; bringing smiles to other people
  • Spirituality: Having coherent beliefs about higher purpose and meaning of life

The successful are happy but here is the kicker, success did not generate happiness rather happiness generates (is causal to) success. Why? Happy people are people who pursue life with characteristically (a) positive emotion and pleasure; (b) engagement socially and emotionally and (c) a defined sense of meaning.  The good news is that a pattern of learned helplessness is reversible.

How can a leader reverse the feeling of helplessness or help others in their charge reverse these feelings?  Start with self awareness.  Look at the characteristics in Table 1; do your inner thought patterns/beliefs differ from these characteristics?  To the degree that one’s perception differs from these characteristics there is room to honestly assess why this is so and to see where mis-beliefs may actually be hindering success.  So, how have researchers determined to apply these insights to help people move from a self-defeating pessimism to success building happiness?  Employ one or more of the following exercises or coach your followers to employ them for at least a week and map what happens when you do.

  1. Use your signature strengths in a new way.  Review Table 1 and determine which of the 24 character strengths best describe you.  Now use one of these top strengths in a new and different way every day for one week.  Keep a log of how you used your strength. What were the results?
  2. Three good things. Write down three things that go well each day.  Write down the causes, why did these things go well?  Do this every evening at the end of the day for at least one week?  At the end of the first week reflect on all the good things that happened the week before.  What do you see or what can you learn?
  3. Exercise gratitude. Write a letter of gratitude to someone who has been especially kind to you but who you have not properly thanked.  Once the letter is written deliver it personally to the addressee.  After you have completed this take a few moments to write out what happened.  What insight did you gain or what can you learn from this experience?

Research verifies that interventions such as those outlined above provide a measurable change in how a person views life.    Regardless of whether you are hoping for success or looking for ways to be more successful using these exercises can go a long way leading to a greater sense of positive emotion, social/emotional engagement in life and a growing sense of meaning that becomes contagious to you and to those you are around.   You can learn to be successful…or more successful!

Sources

Martin E. P. Seligman, Tracy A. Steen, Nansook Park and Christopher Peterson. “Positive Psychology Progress: Empirical Validation of Interventions.” American Psychologist (July-August 2005, Vol. 60, No. 5), 410-421.

Nansook Park and Martin E. P. Seligman. “Strengths of Character and Well-being.” Journal of Social and Clinical Psychology, 23, 603-19.

Tony Baron. The Art of Servant Leadership (Tuscan, AZ: Wheatmark, 2010), 13-14.