Here’s a chance to talk with me directly about coaching and leadership development.
The Advice We Remember
I am always intrigued by what my clients and students remember. People hear what they need to hear and it sticks with them throughout life. So, I asked a group of leaders what the most memorable thing they had ever heard from a mentor. This is what they said.
“You are so you … not ‘typical’, not ‘standard’ but very authentic. That is why you got the job, stay that way and give the company but most of all the team that breeze of fresh air.” So often leaders change just to “fit in”, forgetting themselves and who they really are … Wendy Hagenbeek-Jacobs, Teamleader bij Scania Parts Center Opglabbeek
“The visionary leader must also be a missionary, extremely practical, intensively dynamic and capable of translating dreams into reality. This dynamism and strength of a true leader flows from an inspired and spontaneous motivation to help others.” Govind Bharadia, Facilitation, Coaching & Training – Free lance
“When you’re up to your ass in alligators and it looks like you’re in for a beating, go crazy! Nobody knows how to deal with a crazy cop and that might just give you the time you need.” Hey, Mr. Wheeler requested the most memorable or meaningful, not insightful. Believe it or not, it actually worked for me once when I was being attacked by a group of individuals, trying to pull me out of my police vehicle. I went crazy and they backed up, just enough for me to escape. Who would have thought!”
Michael McTaggart, Policing, Investigations, Security, Training, Management
“Mike, chose your battles wisely. You can lose a battle and still win the war. Also, you can win the battle and lose the war.” Mike Ausloos, Food Waste Recycling|Renewable Fuel|Biogas Digester
“Choose your own way, or someone else will do it for you.” Can Kaplan, Geliştirme Müdürü – Trakya Cam
“There is such a thing as a great team and a bad leader, but not a great leader and bad team.”
Andy Lloyd, Managing Director at process benchmarking ltd
“Success will never lower its standard to accommodate us. We have to raise our standard to achieve it. For every bird God provides food but not in its nest.” Gagan Mittal, Team Manager- ANZ Bank
“You have to ask for the order.” As a guy in sales, he knew that people needed to be asked to join in (or buy). So many times “nobody helps in church” because “nobody asked them to.” David Fletcher, Executive Pastor at First Evangelical Free Church of Fullerton
“Don’t tell me you can’t do something, tell me what you need to get it done.” John Dix, Director of Organizational Development at Chartwells Schools
“Make your enemies become your friends.” Aysu Ugus, CIPM, B.Sc., Commercial Project Manager
“Whether you are running business or running family, never lose economic control.” ramesh Rameshrahi, Director
“Your reputation is just as important as your talent.” Karen LaGreca, Design and Color Specialist Home Furnishings Market
“Own your greatness.” Shereen van Schoor, Course Coordinator at The Red & Yellow School
“When I hear you preach, I want to hear . . . Rich Frazer. It took me 5 years to figure that one out.”
Richard Frazer, President at Spiritual Overseers Service International
“He told me a story about a fireplug: you know, a fireplug is one of those iron things in the ground where water pours forth for firefighting. The story was about a man who went by it every day and kicked it, everyday he grumbled about it, and it of course never moved. The moral: Some things are fireplugs. You can complain about them every day but they won’t change. Know when it’s a fireplug–don’t waste your energy and just go around it!!” Susan Foster, Master Certified Coach/Owner at Susan Foster Coaching
“The worst telling-off people get are the ones they give themselves.” “You need to have the smarts to learn from others mistakes, not wait until you make them yourself.” Richard Morris, Senior Consultant at MartinJenkins
“When you have to do something you must make yours better”. Carlos de Souza Teixeira, Chemistry Teacher at Secretaria da Educação
“You are allowed to make mistakes” Nikki Compton, Program Director at Spartanburg Mental Health
“It’s all about the people!” Gary Daniels, Plant Supervisor at Bertolini Inc
“Anyone not rowing in the same direction is slowing the whole boat down.” Timothy Kerby, Senior Manager Network Strategy, WCS
With a wave of her arm she said “Just let it go. Do not beat yourself up if something does not go exactly as you planned. Let it go and move forward.” Dr. William K. Mennen, Org Growth | Future Thinking at Idea Generation
“Don’t ask yourself what the world needs. Ask yourself what makes you come alive and then go do that. Because what the world needs is people who have come alive!” “There is something in every one of you that waits and listens for the sound of the genuine in yourself. It is the only true guide you will ever have. And if you cannot hear it, you will all of your life spend your days on the ends of strings that somebody else pulls.” (Howard Thurman with whom I and others spent a precious year at Boston U 1953-54.) Robert Crosby, Founder of Crosby & Associates and Leadership Institute Seattle
“Damn it Mickey. Slow down and enunciate I don’t understand a word your saying.” “Mickey if you want to get ahead, learn the game and play the rules. Only once you learn the game better; can you influence other people. Kicking and pounding on the door yelling that YOU SHOULD PLAY gets you no-where and everyone just thinks you are an asshole.” (From Jim Cardus, my father.) Michael Cardus, Org Development and Managerial-Leadership Expert
“What is most powerful and enduring (yet often invisible) is process. It shapes, alters, and even creates everything that exists or is done in this world.” Arthur Lerner, Principal at Arthur Lerner Associates
“Salary should not be the primary driver of your career. It is simply one piece to the overall puzzle.”
Terrence Williamson MBA, CQM/OE, CSQE, Scrum Master at GIS
“Success is about having a vision and seeing yourself there before you’re actually there. It also requires faith, faith to get you there.” Shea Porta, Program Coordinator at Naples Botanical Garden, Soil Scientist
I appreciate the accumulated wisdom represented in these pithy anchors of sanity. What do you remember? Don’t keep these to yourself tell the rest of us. You don’t know when something you say may alter the course of someone’s life and career for the better.
How to Get Noticed at Work in Your 20s
Kayla has written another gem. If you are just entering the workforce she has some great advice…if you have been around the workforce for a while it is still great advice. Check it out. How to Get Noticed at Work in Your 20s.
Fresh Resolve – Nothing New in 2014
My friends have asked what my New Year’s resolutions are. Chuck caught me on one of my bad days at the end of December and received a terse email from me that simply said, “Ask me in a week or so.”
I don’t know why the idea of making resolutions is so irksome this year. Typically I enter the year with a plethora of goals and usually execute on all of them. I have goals this year as well but none of them are new. It seems I set the bar pretty high last year and I am still working on last year’s resolutions.
This doesn’t mean I have not made progress but that I have not yet finished all I set out to do. So, perhaps my New Year’s resolution is best stated as I intend to finish well in 2014. So what is still open from last year?
I determined to play more often. I work hard and have worked throughout my career with great focus and a ferocious desire to learn new things and to prove myself. I don’t feel the need to prove myself any longer – the proof is in the results that travel along in my wake and it is these results that have taught me that often the most important things that happen, occur serendipitous to my drive. So, for me playing is leaning into that wondrous serendipity that pulls from a lifetime of insight, knowledge, and a growing presence with others.
I determined to write and publish a book on leadership. The manuscript is complete. One proposal has already been rejected (a common experience I hear) and another is ready to go out. I have other books to write so I really want to get the first one complete out-of-the-way – editing and rewriting are not my favorite activities.
I committed myself to develop leaders as a vocation. So, Leadership Praxis is up and running and I am in the throes of building a client base. I love coaching leaders. I get a kick out of seeing performance improve. I enjoy working with teams to help them discover how to work with greater effect and fun.
With Janice my wife we decided to travel more (hence the picture on this post of Janice and I in Ferndale, California goofing off). Too many good friends entered their golden retirement years only to have their plans cut short by cancer, heart attacks and other tragedies. So, Janice and I decided (while we save for retirement) to travel now and enjoy one another while we are healthy.
Finally, I felt the need to immerse myself in the Christian Scriptures. I had fallen out of the habit of reading through the Bible every year and so I took it back up. My approach is simple. I ask a question and then look for ways the Bible addresses it. This year the questions have to do with gender. In what way does the concept of imago Dei (the Image of God) express itself in male and female biology, perceptions, behaviors, and experience?
The sexual dimorphism (existing in two sexes – male and female) of humankind has always been intriguing to me. But the subject looms large in writing on leadership. Do men and women have biological limitations/strengths that either endorse or contradict their ability to lead? Does brain structure determine gender behaviors and leadership potential? Is gender solely a social/cultural/theological construct? I will explore these questions in 2014.
So, I continue in the resolutions I made in 2013. Oh wait, there is one thing I can think of that I resolve to do in 2014 that I have not done before. I will go to a pizza parlor with some friends and convince them all that we need to dance to the music playing over the sound system while we wait for our pizza to arrive at the table so that we can laugh until it hurts – if you have ever seen me dance you know what will start the laughter. If you get a call to go with me to pizza, be ready and bring your phone to video the event.
Here’s to finishing well – let’s go get some pizza!
2013 in review
The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.
Here’s an excerpt:
A New York City subway train holds 1,200 people. This blog was viewed about 4,600 times in 2013. If it were a NYC subway train, it would take about 4 trips to carry that many people.
Paying Attention to What Your Management Actions Generate in Others
Developing as a leader and as a person has more to do with paying attention to the relationships around you than it does the last training seminar you attended. What have you learned about yourself by watching the behaviors your actions have generated in others? Are people more open, courageous, creative, confident and happy around you? Or are they withdrawn, non-participative and agitated? What does this say about your management style or leadership? Who will you talk to about what you see? What can you do to change?
Of course it is possible that you believe that agitating and keeping people on edge is the best way to motivate high performance. This line of still popular management lore assumes that people will not give their best work unless without the right mix of carrots and sticks (i.e., rewards and punishments) controlling their behavior.
The bad news about this belief is that it is a myth. The assumption that rewarding activity yields more of it and punishing activity yields less of it simply does not pan out. Rewards and punishments applied to intrinsic motivation does not respond at all to pattern – motivation simply evaporates – although this does not hold in all situations. There are still some highly repetitive jobs that benefit from extrinsic motivation. But think this through carefully, carrots and sticks may result in:
- Extinguished intrinsic motivation. Researchers discovered that contingent rewards dampen interest in tasks requiring heuristic action. Why? Because contingent rewards required people to relinquish some of their autonomy hence diminishing their motivation.
- Diminished performance. Once basic life needs are covered incentives the higher the incentive the lower the performance in many cases in direct contradiction of accepted business sense.
- Crushed creativity. People rewarded for addressing a conceptual challenge perform far less creatively and efficiently than people given the challenge for the challenge’s sake. Rewards by their very nature narrow focus hence cloud thinking and dull creativity.
- Suppressed good behavior. Research demonstrates that adding incentives to intrinsically motivated behaviors actually diminish the frequency of the behavior. When incentives disregard the ingredients of genuine motivation (i.e., autonomy, purpose and mastery) they limit achievement.
- Exhibition of cheating, shortcuts, and unethical behavior. “Goals people set for themselves and that are devoted to attaining mastery are usually healthy. But Goals imposed by others – sales targets, quarterly returns, standardized test scores, and so on – can sometimes have dangerous side effects.”[1]
- Addictive behaviors. The research of Russian economist Anton Suvorov demonstrated that rewards often signal that a task is undesirable. Enticing rewards then result in action the first time – but the level of enticement needed to continue the action consistently grows. Rewards become expected and feel less like a bonus and more like an entitlement. Rewards’ addictive qualities actually distort decision-making.
- Fostering short-term thinking. This is illustrated ad nausea in Wall Street motivated business decisions that focus on short-term at the cost of strategic long-term perspectives. (Recall Collins’ work, Good to Great.)
Rewards are not all bad. Tasks that neither need deep thinking nor deep passion may be helped by the presence of rewards – success in the application of rewards is enhanced by:
- Offering a simple rationale for why the task is necessary – explanations help a job that is not inherently interesting become more meaningful and hence more engaging.
- Acknowledging that the task is boring – this act of empathy helps people understand why this instance of “if-then” rewards are needed.
- Allowing people to complete the task in their own way – think autonomy versus control. Give freedom for how a job is done.
So what is the outcome of the behavior you show as a manager or leader? It does not take long to see how we impact those who follow. Every decision managers and leaders make result in behaviors. If you activity in creating lean, continuously improved management objectives has not produced the results you anticipated it could be that the problem is not a matter of better processes but better relationships. Take stock and if you can’t see the cause and effect relationship between your decisions/behaviors and the productivity of your team it is time to talk with a mentor with greater experience.
[1] Daniel H. Pink. Drive: the Surprising Truth About What Motivates Us. (New York, NY: Riverhead Books, 2009), 50.
A Global Conversation – is a two way conversation
The visitors to my blog in the last year represent a variety of countries – which is as it should be in a conversation about leadership. The challenges of leadership are not limited to a single worldview or cultural setting. The perspectives on what it means to lead and how to work with people differ in nuance from culture to culture but the challenges are amazingly similar.
I appreciate the fact that this blog has a wide readership – readership encourages me to keep writing and thinking about leadership both from what I see in the practice of leading and what I learn from research.
If I were to change anything at all it would be to encourage readers to talk back more often. I need your comments even when they may question or disagree with what I write. Help me sharpen my thinking about leadership with your own insights.
The best learning is always what is learned in the process of leading and in conversation with others who lead. Without feedback and comments I run the risk of simply being a noise and not a mentor. Thank you for reading and thank you for your comments. I am a student and that qualifies me to also be a teacher.
Developing Servant Leaders – by Chance and On Purpose
David Packard, one of the founders of Hewlett-Packard was once asked about his theory of leadership. He sat silent for moment then answered, “Bill Hewlett and I just always did the things we loved to do, and we were so happy that people wanted to join us.”[1] Hewlett and Packard not only set out to do what they loved to do they set out the change the way technology worked…and as a result how the world experienced things. I start with the story of Hewlett and Packard for three reasons.
First, David Packard did not give an outline of his developmental process or theory of leadership. He started with his passion. This is where all effective servant leaders start and why understanding the differentiated self is so important. All good servant leaders have an idea about how to develop others. At first they develop leaders by chance. As time progresses however, the best ideas ultimately become explicit processes that are tested and improved over time.
Second, the company called Hewlett-Packard started with a team, Bill Hewlett and David Packard did not start out alone. Entrepreneurs who go it alone fail. Hiring committees look for a professional catalyst that will either make sure the survival of existing programs or turn languishing programs into fabulously flourishing hallmarks of greatness. Find someone you want to work with to change the world or to make a difference in a specific context! Loneliness is a real challenge in leadership in any venue, so friendships are valuable and necessary but they need vulnerability. No one can effectively lead without being vulnerable – they can dictate or be a tyrant or a laze faire manager, but they can’t lead. Leading well often means that others who have you on a pedestal will be disappointment when you fail to live up to their expectations. Embrace that fact and show people how to live authentically. Friendships are built over time and tested by behavior.
Third, the recruiting strategy initially used by Hewlett and Packard is telling. People who also wanted to change the world joined them in the work. Finding people who want to join the mission is only as difficult as actually doing the mission. People are drawn to activity that does what it claims to do. Collins identifies this dynamic in the flywheel concept he described in four phases: (a) leaders act according to their strategic plan; (b) they produce results; (c) people line up behind results; and (d) momentum is generated.[2] When I first saw the flywheel concept I realized the many leaders attempt to push the flywheel backwards in that they declare what they want to do and insist on momentum (that everyone offer praise and support of the idea) without demonstrating that their big idea or latest craze actually works.
If these three points are a foundation to development then how does developing leaders or talent work? Development is a process in which servant leaders help emerging servant leaders: (1) to bring latent talent to fruition; (2) to mature their ability to carry increasing responsibility successfully; (3) to face and understand the consequences of their own behavior on others; and (4) to experience and reproduce the power of developing others. Maturity is important because it is “…the capacity to withstand ego-destroying experiences and not lose one’s perspective in the ego-building experiences.”[3] Leaders must experience ego (self) building so that they also have the capacity to withstand the complexities and challenges of leading.
There are two challenges in developing leaders. The first is how to master the discipline of servant leadership in one’s own values, behavior, and perspectives. The second is how to reproduce servant leadership values, behaviors, and perspectives in others.
The dynamics of leadership development occur in the daily interaction between leaders and their followers, the results they produce, the context in which they serve, the accountability they have within that context, the mentors they have inside and outside the context and the time the leader spends reflecting on what they are learning. The servant leader facilitating the development of others works to make sure that interaction, accountability, feedback, results, and reflection become learning that changes the leader’s mental models and behaviors.
I illustrate the interrelated dynamics of how leaders develop in Figure 1. I designed the figure to offer a snapshot that allows a leader to see development opportunities that may be missed and to also realize that development occurs serendipitously as well as intentionally in daily life.
The figure visualizes the various dynamics that help shape how a leader thinks and how they act. The arrows indicate feedback loops that alert the leader to the effectiveness or ineffectiveness of their actions. Feedback alerts a leader to the need for altering behaviors or actions, increasing resources or reflection that challenges the leader’s prevailing mental model about how to define reality and causation. If the leader’s mental model is left unchallenged then incomplete correlations between causation and outcome lead to frustration and increased activity that has little bearing on effecting altering outcomes.
Figure 1: Dynamics of Leadership Development
Each group of feedback has a triad of primary spheres of influence on the developing leader. For example, the context creates a triad of influence that includes the leader and his or her direct supervisor. As the leader and his or her direct supervisor grapple with circumstances, challenges and opportunities that arise in their daily routines they are reinforcing assumptions and behaviors about how to lead. If their relationship includes a healthy reflective practice that encourages them to think about cause and effect then they have the opportunity to find what assumptions and behaviors are effective or ineffective and why.
When building your organization’s leadership development pipeline keep the reality of intentional and serendipitous development opportunities in mind. Recognize the various influences that contribute to or derail an individual’s development as illustrated in Figure 1. Use the figure as a diagnostic to find weakness or fatal flaws in your organization’s development processes. Organizations that succeed in developing leaders and talent are typically organizations that are fun to work for and capable of sustained excellence, profitability and purpose.
[1] Peter M. Senge. “Afterward” in Servant Leadership: a Journey Into the Nature of Legitimate Power and Greatness (New York, NY: Paulist Press, 2002), 356.
[2] Jim Collins. Good to Great: Why Some Companies Make the Leap and Others Don’t (New York, NY: Harper Collins, 2001), 175.
[3] Robert K. Greenleaf. The Power of Servant Leadership, Larry Spears, ed. (San Francisco, CA: Berrett-Koehler Publishers, 1998), 63.
You're New, You Made It – and you're scared to death.
I looked out my office window toward the open office floor where my team was working. I had just secured a senior management role that seemed ideal. I knew that the other candidates were awesome but I had made the cut…and I was scared to death. Yea, I know no one admits this readily. But, I made a transition from an industry I had learned to master to a new one. I was in the middle of a steep learning curve because the company wanted my leadership skills. I knew that leaders who transition into organizations from the outside often suffer a higher rate of failure because they are not familiar with the organizational structure and informal networks. I did not really know this corporate culture and understood that I had to work to be assimilated. I knew I had to earn credibility inside the organization.
So, how does a new leader succeed? Michael Watkins book, The First 90 Days, offers some great insight I recommend to all new leaders.
- Establish a clear break point: discipline yourself to make a mental transition in terms of job responsibilities especially in those occasions you must work both your old and your new job in transition. Take time to celebrate your move.
- Hit the ground running: the transition to a new job begins the moment you understand you are being considered for the role. Within the first 90 days your boss, peers and direct reports expect that you will get some traction in the new role. Hence, plan what you want to accomplish by specific milestones. The simple act of planning will help you keep a clear head.
- Assess your vulnerabilities: promotions occur because those that hire you thought you had the skills to succeed. You probably do. Avoid the temptation to work at the level below where you are hired to be. Do this by assessing your preferences and comparing these to the demands of your new role. In your early career technical advice is all important however the focus on technical expertise diminishes in comparison to the need for conceptual and human skills as one promotes up through the ranks to executive roles. If leaders succeed through others then it makes sense that the most effective leaders who those who know how to identify and marshal the skills/capabilities needed to succeed in strategic plans.
- Watch out for your strengths: every strength has attendant pitfalls, you need to watch out for these as much as you watch out for your weaknesses. Your strengths could lead you down the fatal path of micromanagement or other forms of demoralizing your direct reports. (The use of an assessment like the Birkman Method assessment is an excellent tool for understanding your perceptual strengths and interests as well as your potential blind spots and the impact of stress on the way you are perceived by others. For information on this see http://leadership-praxis.com/unseen-potential/.)
- Relearn how to learn: exposure to new demands typically results in feelings of incompetence and vulnerability. While these emotions are normal to learning they become problematic when they unconsciously cause you to gravitate toward areas you feel competent (usually the next level down from where you should be functioning). Learning strategies that go wrong result in behaviors that are defensive, screen out criticism and blame-shifting. Be committed to a learning process.
- Rework your network: as you advance in your career your need for advice/coaching changes. Part of promoting yourself is reworking your advice-and-counsel network. The higher up the chain of command you go the more important it is to get good political and personal advice. I really can’t over emphasize this. Add to your mentoring constellation new mentors who can help you stretch into your new role. Consider a coach as well. Many of my friends who entered new C-suite roles have confided in me that their coach was a life-saving catalyst to their adjustment.
- Watch out for people who want to hold you back: consciously or unconsciously people exist who do not want you to advance. Negotiate clear expectations about what you will do to close out your old job. Be specific about what projects or issues will be dealt with and to what extent things will or will not be done. Recognize that mixed emotions are involved including those who do not want relationships to change (they will change), jealousy, suspicion of favoritism etc. Your authority will be tested. Meet such tests by being fair and firm. “If you don’t establish limits early, you will live to regret it. Getting others to accept your promotion is an essential part of promoting yourself.”[1]
So, what was the most important thing you did to succeed in your last transition?
[1] Michael Watkins. The First 90 Days: Critical Success Strategies for New Leaders at all Levels (Boston, MA: Harvard Business Review Press, 2003), 30.
You’re New, You Made It – and you’re scared to death.
I looked out my office window toward the open office floor where my team was working. I had just secured a senior management role that seemed ideal. I knew that the other candidates were awesome but I had made the cut…and I was scared to death. Yea, I know no one admits this readily. But, I made a transition from an industry I had learned to master to a new one. I was in the middle of a steep learning curve because the company wanted my leadership skills. I knew that leaders who transition into organizations from the outside often suffer a higher rate of failure because they are not familiar with the organizational structure and informal networks. I did not really know this corporate culture and understood that I had to work to be assimilated. I knew I had to earn credibility inside the organization.
So, how does a new leader succeed? Michael Watkins book, The First 90 Days, offers some great insight I recommend to all new leaders.
- Establish a clear break point: discipline yourself to make a mental transition in terms of job responsibilities especially in those occasions you must work both your old and your new job in transition. Take time to celebrate your move.
- Hit the ground running: the transition to a new job begins the moment you understand you are being considered for the role. Within the first 90 days your boss, peers and direct reports expect that you will get some traction in the new role. Hence, plan what you want to accomplish by specific milestones. The simple act of planning will help you keep a clear head.
- Assess your vulnerabilities: promotions occur because those that hire you thought you had the skills to succeed. You probably do. Avoid the temptation to work at the level below where you are hired to be. Do this by assessing your preferences and comparing these to the demands of your new role. In your early career technical advice is all important however the focus on technical expertise diminishes in comparison to the need for conceptual and human skills as one promotes up through the ranks to executive roles. If leaders succeed through others then it makes sense that the most effective leaders who those who know how to identify and marshal the skills/capabilities needed to succeed in strategic plans.
- Watch out for your strengths: every strength has attendant pitfalls, you need to watch out for these as much as you watch out for your weaknesses. Your strengths could lead you down the fatal path of micromanagement or other forms of demoralizing your direct reports. (The use of an assessment like the Birkman Method assessment is an excellent tool for understanding your perceptual strengths and interests as well as your potential blind spots and the impact of stress on the way you are perceived by others. For information on this see http://leadership-praxis.com/unseen-potential/.)
- Relearn how to learn: exposure to new demands typically results in feelings of incompetence and vulnerability. While these emotions are normal to learning they become problematic when they unconsciously cause you to gravitate toward areas you feel competent (usually the next level down from where you should be functioning). Learning strategies that go wrong result in behaviors that are defensive, screen out criticism and blame-shifting. Be committed to a learning process.
- Rework your network: as you advance in your career your need for advice/coaching changes. Part of promoting yourself is reworking your advice-and-counsel network. The higher up the chain of command you go the more important it is to get good political and personal advice. I really can’t over emphasize this. Add to your mentoring constellation new mentors who can help you stretch into your new role. Consider a coach as well. Many of my friends who entered new C-suite roles have confided in me that their coach was a life-saving catalyst to their adjustment.
- Watch out for people who want to hold you back: consciously or unconsciously people exist who do not want you to advance. Negotiate clear expectations about what you will do to close out your old job. Be specific about what projects or issues will be dealt with and to what extent things will or will not be done. Recognize that mixed emotions are involved including those who do not want relationships to change (they will change), jealousy, suspicion of favoritism etc. Your authority will be tested. Meet such tests by being fair and firm. “If you don’t establish limits early, you will live to regret it. Getting others to accept your promotion is an essential part of promoting yourself.”[1]
So, what was the most important thing you did to succeed in your last transition?
[1] Michael Watkins. The First 90 Days: Critical Success Strategies for New Leaders at all Levels (Boston, MA: Harvard Business Review Press, 2003), 30.